We got a good 70th present for our mom. We were met with an awesome customer experience. We were given other options we hadn't thought about prior.

I am very happy with my latest Pandora purchase. The sales associate helped me pick out 3 items and take advantage of the Buy 2 Get 1 Free promotion. I absolutely love this promotion and am happy to return back to the Masonville store.

I live 2 hrs away.

the employee is friendly and helpful. she showed me many collections of pendants to find the most suitable for me

The associates are super friendly. They are knowledgeable about products. Their recommendations are adored by the person whom I gifted the purchased product.

Your beads are nice.

Salesperson Anahid K No 101611 , when i get to the store she was hesitant to help me. I asked her if she is assiting a customer. I showed her what I wanted and made her service easier because I know what I wanted, she gave me a very poor customer service. I am not going back at this store if this is the kind of treatment I get. When I got my receipt i noticed that my name did not show up and I am a member of pandora club. so i asked her if my purchase will be added in my profile? she looked at me and scribbled in the tablet. , So my point is. That is not how the way you do customer service. Rude and kinda racist . I was there the previous week anfd the lady hepled me was really nice and gave me great service. This is not how customer to be treated. Bad service.

I had taken a bracelet I purchased online into Masonville mall Pandora to exchange it for a different size of the exact same bracelet which my receipt in my shipment had said I could do in store and exchange is not available via mail, I was told by multiple associates that they couldn’t exchange something i bought online for a different size even thought it was the same bracelet just different sizes. I was told I would have to exchange it through the mail and send it back in the mail to get a different size. Pandora needs to communicate better to the associates here what there exchange and return policy is as I was told something completely different from what was stated in my online purchase receipt. All the associates I dealt with were friendly but obviously do not have the correct information or haven’t been trained enough

nice selection

I really found my sales associate at Pandora extremely helpful, kind, professional. Her name was Tamara and this is the 3 'rd time I have had the pleasure of having Tamara help me. I will continue to visit this site and request Tamara as my associate. I found her very knowledgeable about the products and she really took the time to listen to what I was looking for and also was excellent in providing other options when I asked. I have been to this store in the past and have never had the positive experience that I have had since meeting Tamara. During my last visit, I also introduced my sister to Pandora and Tamara was again our associate. EXCELLENT SERVICE AS ALWAYS. Thank you Tamara!!!!!