found what I wanted, items in store. did return for an exchange, took 5 minutes and was done. good service. present was appreciated by the receiver as well

I had no problem exchanging a ring that was too big for my finger. It had been a gift and I even exchanged it for a more expensive one. Of course I paid the difference. The sales person was extremely helpful and personable. She knew the produce immediately and when asked for a different model, took no time at all to show me what there was.

I cannot day enough about the service at the store and of one particular employee, Ashely Medeiros! I had gone shopping in a buy 2 get a 3rd free weekend and picked up my 3 items. The next day when I was showing someone my purchases I realized one of the boxes was EMPTY!!! My heart sank and I went back to the store and Ashley was the person who the saleswoman I dealt with referred me too. Ashely was calm and empathetic and when she looked into what I said and saw that the inventory on the system did not match the inventory in store she immediately rectified the situation!! I was extremely stressed and Ashley remained calm and understanding and reassured me that they would help me with my issue! I highly recommend the store and service!!!

I was satisfied but i was a bit upset that the salesperson did not tell me that gift sets were not permitted in the purchase for the promotion that was available this weekend had i known i would have bought some charms instead and gotten the gift set next week

I love pandora!! I own 3 bracelets and keep wanting more and more !! I made recently a bracelet about my father who has past and everything i want they HAVE IT :)!!!

i have received a charm for my bracelet from a friend with a gift receipt. so i went to a pandora in carrefour laval to exchange it. one of the two girls was busy with a customer, and the other one pretended not to see me and my mom, and ignored us. so i said hello very loudly, so we told her i have received a gift and we would like to exchange it since it is not my style. she said this is a final sale item, we cannot exchange/return. i said on the GIFT receipt i have, nowhere on it, it says final sale, it says i can return/exchange within 30days. she argued saying i should know the store policy! EXCUSE ME? i do not have to learn every store policy out there, since i have a gift receipt that says i can exchange/return. she was rude and rolled her eyes at my mom & i, and then said i dont feel like arguing, so fine, you can choose wtv you want, i wanna get it over with & told me to change attitude cause she has been working there for 11 years! EXCUSE ME, but it so happen i have a receipt that says i can return/exchange if i want to, & i do not have to learn store policies and will file a complain. never again i will set foot in a pandora store, and warned everyone i know!

The store was somewhat a mess and the merchandise was mixed up they didn’t had a ring size but then they found it in another box!!!

The sales associate was knowledgeable and helpful.

The store is small and in a packed mall. All the merchandise is in trays that are stacked in the counter. You can't see beyond the first tray. Plus it is difficult to see the first tray while you are waiting because that is where the sales rep is serving the customer before you. The wait to be served would not be so bad if we could at least see the beads and the prices while waiting

Quand je suis entrée il y avait 3 employées qui nettoyaient des bijoux et on m'ignoraient totalement. Quand j'ai été ''finalement servie'' on n'avait pas le produit pour que je voulais et en plus j'ai eu l'impression que je dérangeait...