Completely satisfied with my visit. I received a ring as a gift and it was too large so I went to this Pandora to see if I could exchange it for a smaller size. The associate was very helpful and very friendly. Very patient as well. She let me try on the different sizes to help me choose the right ring size. Definitely helped and I will be returning soon to get some things for myself.

I had to wait to long and the girl was kind of rushing me. I live in Las Vegas - was just visiting here in Illinois, but would not shop at this particular Pandora again.

The salesperson was very informative and polite

Awesome customer service

While the initial wait seemed longer than I would have liked, the team moved quickly and efficiently. I was able to pick what I wanted while I was waiting for assistance and quickly purchase the items once they were able to assist. Great experience!

I had gone into Pandora to get a clip for my bracelet so that my charms would not fall off every time I remove my bracelet. I just started my pandora bracelet 2 months ago so I only have 3 charms currently. The girl that was helping me brought out clip options and kept recommending I get 2 clips. She put the 2 clips on my bracelet when I made the decision that I just wanted to get 1 for the time being and asked if she could move it to thin part of the bracelet. Well as it turns out she removed both clips and did not put them back on- which I did not notice until later on that evening. I also went to go check my email for my receipt and did not have that (later to find out my email wasn't even in my account). I called right away and the manager got back to me the next day- informing me to come back to the store to pick up my clip. Which was fine- but this was a complete and total mistake and inconvenience to me and nothing was done to make it right like a coupon or discount nothing like that so that was disappointing to me and left a sour taste in my mouth about this location which stinks because i just started my bracelet.

The sales associate was helping me, then she left to answer the phone and had someone else finish my purchase.

-Amable la persona que me atendió -Muy comunicativa en su trabajo -buena calidad de productos

Service was just ok. The sales associate seemed overwhelmed because it was busy.

This was my first time in a Pandora Store. The Sale associate was very helpful, kind and considered as well as being excited as me. We have a lot in common. This was Maura A. No. 182353 first day on the job and my first Pandora bracelet. A gift from my son for my Christmas and Birthday present. We both were born in January on the same date. We both were acting excited about spending money, of course I was the one that was purchasing, but she help me to make up my mind on how to organize my bracelet and made me feel good about coming into the store. She will truly be excellent in her sales because she has a very nice personally. It was my mother first time in the store and she purchase some earring as we talked about giving the church people something else to talk about. This was truly a fun day. Thanks Maura. Sincerely Vivian Peoples.Your Capricorn Friend.