Customer service at the store was excellent. They had the charm I was looking for and I was pleased with the price and quality of my purchase.

During my visit I felt really good. The managers Emmanuela, Jaidy and Genesis made me feel like I was the start of the movie. They really knew the product and kept adding complementary items that looked perfect with the items I was going to purchase.

I loved the store manager. She was so nice and helpful.

The employees were very helpful, friendly and informative.

Sales team was very knowledgeable on the collection. They offered me free shipping on the items that were out of stock. They thanked me for my business and invited me to come back.

Was over all highly satisfied as is usual with this location. Not sure why asking about being 'not' satisfied ?

The sales associate was extremely rude and unhelpful. If I did not need a gift for my sister on that day, I'd leave the store and go somewhere else. I thought about leaving the whole time. She was yawning a lot the whole time, and it was very clear that she did not want to help me shop. There wasn't a smile or a proactive behavior towards me. She was really unfriendly. Her body language was really upsetting. At one point she unwillingly handed to me a set of necklace and earring (the one I bought) but she did not put the back of one of the earrings on. When I picked it up it obviously fell on the floor. I apologized profusely and located the earing on the floor. She looked at me extremely annoyed and did not move a muscle to find the missing earring. The other sales associate decided to pick it up. The sales associates who were supposed to help me just stood there looking at me like my presence was not wanted in the store. It was the worst shopping experience ever. Before leaving I asked her name: Bea.

I went for a purchase, the display said one price, and the sales associate confirmed that price. However, when I went to pay I was charged a higher price. When I brought this problem to their attention, they told me, “I’m sorry but that’s the price”. When I went back to check the display they removed the price displayed. Therefore, I returned all the items I bought.

The Associate who assisted me was great. She was working alone and while I understand that it was toward the end of the day, it would have been good to have at least one other associate available, as other customers were waiting. I was also disappointed that a couple of items that I wanted weren't in stock...I especially wanted the dangling clover charm and a 7.9 inch bracelet...neither were in stock.

THE SALES WOMEN WAS VERY HELPFUL. I DIDNT KNOW I COULD GET MY BRACELET CLEANED FOR FREE WHICH SHE DID FOR ME. SHE LOOKED AT MY OTHER CHARMS AND RELIZED I LIKED HEARTS. SHE SHOWED ME 3 IN WHICH I PICKED ONE. HOPE SHE IS THERE NEXT TIME I PURCHASE MY CHARMS, I WANT HER HELP AND OPINION!