I already went there knowing what I want, and one of the staff attented to me and got me exactly what I went there for. I have never been in and out so fast. It was amazing especially because I was on a time limit and Pandora staff made me happy.

Damien helped my daughter and I in the line, he was so kind. There was a very mean gentlemen in front of us who was very angry and yelling at him because he had to wait. Very uncalled for. Damien helped us look up a receipt for an exchange and assisted us with a new purchase . High praise for him dealing with a jerk like that and still being kind .

the girl name Kayla at natick mall was very professional and friend a lot better experience then my previous visit last month...

Ease to exchange item.

I wanted to express my gratitude and apologies to the store manager and assistant manager . There was a women and her daughter I over heard her I believe her name was Mary, her and her daughter belittled, and swore, threatened and just plan disrespected the staff. The employees went above and beyond while these two women complained and just had awful behaviors . I just wanted to say they did amazing considering the behavior that was demonstrated towards them. Bravo

Couldn’t look at the selection at all because there was another customer in the store. There should maybe be a book or something that you can look at if you can’t browse. Ended up not exchanging one of the charms I wanted to because I couldn’t browse the selection. I had to tell the sales person what kind of charms I wanted, when I’d rather see what is available.

I went into the mall for the first time since COVID to make this return. I was told I could not return my $175 brand new gold necklace I had the receipt for, and could only get even exchange. I was expecting to be in and out since I was not comfortable being in the mall and am also 8 months pregnant. However, the salesperson was not helpful when it came to this. I was anxious and just wanted to get out of there, but did not want to lose this money they told me I only had a couple weeks left with. They wouldn't let me walk around, the salesperson told me she could not bring me items to look at - I had to request them - I asked if I could do it online so I could leave and she said no - I asked if I could get a gift card so I could leave and she said no. My only option was to stay there and anxiously flip through my phone to find random charms to use this money on. Half of which they did not have, and would not let me order online. I came home to find that NO WHERE does it say I CAN'T return this for a refund and upset with myself I didn't push back, but was too flustered. I put my body through that unnecessary experience with employees who were unwilling to help.

one of the staff were very unfriendly at least she lacks how to deal with customers to let them buy she wanted to get rid off me

Great Customer service in a difficult time Sales Associates made every effort to solve my problem and offered a perfect solution

The associates were very rude when it came to buying my item they all stared at me and I could tell the other associates were talking abt me it made me feel very uncomfortable and if I was in highschool very unpleasant not only that but the lady selling my item did not care at all and I could tell she didn’t want anything to do with me