There were only 2 associates in the store, that did not acknowledge that there were other customers. They acknowledged me when I asked if there were other associates available. The attitude was not appreciated.

Love pandora !! Love the diversity on merchandise, the stores, associates

The manager Damien was absolutely amazing! He made my birthday shopping with my two girlfriends just perfect! Got myself a new pandora credit card and 10% off!! He also says I will get a birthday $10 off each year! How amazing! I will be coming back Saturday for the event at the Natick mall!! Gonna win me some free rose gold!

my experience with Cherrelle was fantastic she is friendly, attentive, and extremely helpful.thank you for having employees like her.

The sale clerk was very helpfully and nice. He answered all of my questions. And took the time time to let me know about how to take care of my bracelet.

The associated were rude and did not explain polices the right way

The "sales lead" Kayla was very rude. First off she she went digging for the most bent post when we purchased the earrings which we didn't realize what she was doing when she was doing this. Later we found that the post were both highly bent. She was not very helpful in store and was very dismissive to us. When we went to exchange, not return, there was no satisfactory product. When Kayla asked if we had tried on the product and we replied no she replied "it was just a question" rudely and coldly. I am not sure how someone with that level of customer service gets to be a sales lead. If I do purchase these earrings it will be online where people with attitudes like hers won't make the commission.

I found the sales associate was not very friendly, welcoming and engaging even while I was looking at pieces and asking to see pieces. Another reason is that I felt the prices were higher, so for me I would have gotten 1 more pieces except once the items I picked out were rung up it was already $250 for just 4 pieces. I have a full silver bracelet, what I call full leather one (because I know it can't hold a lot) and I am working on another regular silver one, so I am not new, I also worked at a Pandora store when I was in college and I just felt some of the regular pieces were much higher priced, again 4 pieces for $250! Was not expecting that. And lastly, the selection in the store seemed very lack luster, I was expecting much more, unless this sales associate just didn't want to show them to me... but I had to ask her to show me what I was in there to see, she did ask "what are you looking for today?" Or " can I show specific items" etc. She only asked if she could help with anything when we first walked in, that was it, there not much else communication that took place.

The man that helped made extra sure I was buying the correct birth stone. He compare the charm with the picture in his book. He also checked his inventory list that matched up what he had in stock to confirm the birthstone was the correct color. it was Juiy birthstone that didn't look red in the lighting.

I walked in the store (for my 1st time) and didn’ know for sure if I was going to buy anything but with Kasandra’s help and patience I found the perfect gift for my daughter’s birthday