Because the associate was so friendly and she knew everything about what we were asking for. She helped us to easily find everything we needed

The stuff was very kind and help me a lot. The store is very clean and pretty. Bracelets are wonderful

Melissa is very knowledgeable and showed the new items available and very pleasant to deal with

Sales person was very friendly and gave me advice.

My husband purchased an Aruba charm for our Anniversary recently unfortunately the charm broke off. The store manager agreed to honor the warranty by repairing the broken charm dangle but I explained to her that I was uncomfortable with that since the charm may break again and the next time I may not be so lucky with the charm (broke off) again. The manager, Melisa and her staff (Jeannie and Christie) were very courteous and professional. It was nice to feel they cared about my concerns.

Limited selection of 14k products. overcrowded with not enough assistance. Limited selection of Essence charms

Store too crowded. Not enough product - att least what I was looking for. Missing the 14kgold products

I was satisfied with the service. It was good service. I wouldn't say exceptional but she was "good".

The sales associate was very helpful. She took her time with me to show me everything I wanted to see. She explained everything very well. I was there for 1hr & she was very patient & kind.

The customer service experience was superb. The representative seemed very knowledgeable. Overall an awesome experience.