My associate Kayla was so helpful. She really took her time to made sure I was satisfied. Because of her I purchased three bracelets

V was very nice to me at the Natick mall. She took her time and talked to me about what would be better for whatever I wanted to get. She made it a pleasant experience.

The woman who helped us was super friendly and kind! Our return was kind of confusing but she made it very simple and was very helpful. She also helped me pick out a new bracelet!

When I walked in the door. The lady greeted me right away asking what I needed help looking for. She let me try on all the rings that I wanted to and even gave me advice okay which ones fit my finger better based on the style.

I enjoyed this Pandora bar. The sales associate through your family and the return went very quickly they had a lot of good merchandise displayed. I will most definitely be returning to this location, the sales associate who helped me was very friendly.

I consistently have the same experience at the Pandora shop at the Natick mall. I go in ready to purchase something celebratory which should be a fun, joyful experience and find the staff to be variably disinterested, unfriendly, unresponsive etc. It is at best a neutral experience but for the nature of this celebratory jewelry, I am consistently underwhelmed by the lack of enthusiasm or warmth emitted. I take care of my business, no one is rude but that is it. The business model should be that of "Starbucks"-going in to the store should be a positive experience that enhances one's feelings about the purchase. I notice the manager shows the same matter of fact, disinterested attitude-it's not that he's rude but not warm, just completely neutral which is not the best setting when buying a luxury item such as jewelry. I go in anyway because Pandora has the merchandise I want but that is the only reason, and if I had alternatives or an alternative setting, I would readily go elsewhere.

The associate was rude. I came in looking to make an even exchange because I got the wrong size ring. She kept telling me I didn't purchase it on Black Friday, even though my email confirmation was sent on November 29, which was Black Friday. First she asked for the email so I had it pulled up on my phone, then told me she didn't need it, then told me I couldn't exchange it because I didn't buy it on Black Friday, then said she could fix it if I showed her the email to which I told her I'd been standing there with it ready this whole time but she said she didn't need it. The ring she gave me was dirty and needs to be cleaned. I didn't say anything that day because she was already being rude and I didn't want to deal with her anymore. From the receipt, it looks like her name was Valnardia. Luckily I stopped in the store the next day to ask about cleaning. My experience then was completely different. Ellie was super friendly and apologetic for my previous experience. She told me they do complementary cleanings. I asked when she would be in next, so I plan on coming back to get my ring cleaned with Ellie.

I didn’t like the way the employees treated me.

The girl that helped me out she was great she did it really fast was very happy with the service I received

Because they were able to assist me and hold the stich Christmas charm.I drove almost 3 hours to get it. Jazz on Crambridge side mall told me I could get it here and make it possible for me to get it.She is really actively engaging and love to help people. She treated me like I was a friend for many years and it was actually first time I met her and it was my best pandora experience ever. As a recommendation I will love that pandora employees mention the 10 dollars off with the 7 day purchase survey because this will engage the customer more and will actually make them to come back.