I love the friendly associate Jocelyn. She is always helpful and gives advice upon request. I love my new bangle I purchased and can’t wait to purchase another!!!

Annette was very helpful when I called looking for a souvenir charm of Washington, DC. When I arrived at the store, she was kind enough to cleanse my bracelets, and assisted me when I purchased 2 more charms.

Sales gals Kizzy and Annette were wonderful. I placed my order over the phone with Kizzy and she was beyond helpful and very pleasant. Then at curbside pickup Annette assisted me and was also so friendly. This was the Columbia MD store

The sales associate was friendly and helpful. She made me feel welcome, listened to what I wanted and showed me charms that I was interested in.

I experienced great service. The sales associate provided great suggestions and directed me to pieces that my BFF and I will cherish forever!

Unfortunately the salesperson Rebecca did not adequately explain to me that there were several sizes of 'sharms' and I made a mistake when buying. It was a gift for my wife who has a bracelet but I think the associate should have explained the sizes to me, since that is her job, clearly I am not an expert in Pandora. I made the purchase and while still in the store I noticed the error. The associate, who seemed annoyed, did not even say "sorry" at any time, she certainly made the return but I had a hard time, I lost time and now I must wait for the refund of my money in 'maybe a week' as you indicated the saleswoman. I love Pandora, I have bought before and in fact I already bought what I needed in the online store, however, I am not satisfied with the treatment given by that seller. I thought I would get good service but it was not like that.

The sales associates are just so unfriendly, and not that helpful. This time I had a person named Karla who appeared not wanting to be bothered. Last time I had Nia on 1/5 and she too was not friendly and helpful. Because I knew what I wanted, such behaviors did not deter me from making a purchase. I went to Annapolis and Montgomery Malls, and they KNOW how to treat customers, but the only thing is that both stores did not have the item I wanted. Columbia store needs to work on this area.

The review is in relation to the overall order. A gift was purchased. The gift came damaged. The recipient tried to exchange it for a new one and was told they were unable to in person. They were also told that the new one must me sent to me, not them. When asked to change the address one employee told the recipient that that could not and a follow up email has gone unanswered after 24 hours.

Great service

While waiting online we overheard our sales associate discussing an altercation he had with who we assumed was an earlier customer. When we entered the store he offered little to no help in finding charms. We had to ask for a booklet ourselves (wasn’t offered one) and received no help in building a bracelet in memory of our deceased mother. He told us he couldn’t clean my previously purchased bracelets (we had to ask another associate to confirm if it could be done). He also had an open but healing wound on his fingers- I was hesitant on taking items from him throughout the transaction.