It was my first time shopping at Pandora and the whole experience was amazing

I started my Pandora bracelet in 2012. I had filled it up and it was heavy, so I came in to buy a second bracelet and split up the charms and to have it cleaned. First I met Meghry and Mary Ellen (I hope I have her name right). When I came back to pick it up, I met Samantha and Nicole, too. I wound up buying two new charms, two spacers, the new bracelet, a storage and cleaning kit. All four women went above and beyond. I wound up having a fabulous experience and all of these associates should be commended for being exceptional.

Samantha the general manager was very pleasant and understanding of my issue with my tarnished earrings. She allowed me to exchange them for a new pair of earrings that hopefully won’t give me the same issue and even gave me a store credit for the balance. Definitely will return to utilize it when I have more time to shop!

Samantha W. NO. 149577 - Was amazing. I was there accompanying my cousin who was exchanging something. Samantha took her time with my cousin and assisted us in picking out the new item. She was very pleasant and knowledgeable about the products. She honestly got me excited to the point that I made a purchase myself.

First off I was greeted with the most biggest smile from Jennifer H (No. 173350) who was very welcoming. The store had several customers but was helped simultaneously. Store was very clean and the management and staff work well together.

I went to Pandora with my husband as he wanted to get me a charm for my bracelet for my birthday. Mary Ellen assisted us and from the beginning was very condescending and not at all pleasant to work with. We wanted a love charm and did not even take the tray out, as if we are shoplifters. I also wanted my bracelet cleaned. When she looked at it she commented my charm is broke, the palm tree and told me if isn't so old you could replace, called the young manager over who told me there was nothing she could do and didn't want to get in trouble with corporate. I work in retail, I think you would want to make a customer happy, why tell me its broke and sorry I cannot fix. So we purchase a charm, and when I return to pick up the bracelet, it still looks dirty. She said its so old it didn't clean well, and she didn't put the new charm on cause she didn't know where I wanted it. I have been to other stores and had it cleaned and new charms they have put them on and re arranged them for me too. It felt special. There was nothing special here. Lastly I was leaving with the charm and she asks do I want a bag, don't you give your customers bags? Very unprofessional and rude!!

I will be returning the bracelet, i havent wear ir do to it won't close it was like that at the store and they stll sold it to me.

The store provided plenty of assistance.The associates knew the product line well.The associates were helpful and fun.

The sales lady was so nice and helpful

Kristina was so nice! I wasn’t sure which charm I wanted to get, but she was ready to help me and help me decide. I love the one I picked!