Love charms

I Walked In & Was Greeted Right Away. Store Was Very Clean! I Love My New Charm.

Customers service was great

The salesperson was very nice. The price of the product I purchased was reasonable. I was really happy with what I purchased. I will be back next week for another purchase

Patrice is lovely. More reserve/quiet sales rep but respectable and provided me with trays of what I was looking for. Also a keen eye for detail as she noticed charms were placed in incorrect slots, with a different monetary value. Extremely patient and I didn't feel rushed or like Patrice was annoyed. Welcoming atmosphere and made the experience quick, simple, in and out of the store.

it was too cold in there!

I went to Mayfair Pandora store to in July to exchange a ring for a size 6 that I purchased online. I was told the sales associate would order the ring for me to exchange. She took my name and phone number. I went back into the store on August 10 and spoke with Kevin the manager. He told me it can take a while for it to come in. This had been a month. He supposedly checked and said it was never ordered. I was very disappointed in the lack of customer service. It was now close to the 30 day exchange for the online order. He signed the receipt and said it would be ok to exchange when the ring came in. On 09/08/18 I called the store to see if the ring had come in as I still had not received a phone call. I spoke to Kevin the manager again and he said he would check when I told him I haven’t received a phone call as his words were it could have fallen through the cracks. That is not acceptable customer service! The ring was available in a size 6. I told him I’ve been waiting for the ring since July when it was never ordered. He did not apologize for the poor customer service. I will not be shopping at this location again. I will drive further to shop at another Pandora store.

Had a great exhange experience. It was very easy and simple. The sales associate made it super easy

I enjoyed my first visit to Pandora to start my bracelet! I was helped immediately, and greeted with a smile. Although my Virgo (zodiac sign) charm was unavailable I still love my chosen charms!!

The sales associate was very helpful in helping me choose my jewelry. She was patient in bringing out multiple trays of charms and explained the options well. She also tailored her suggestions based on my interests, which was great!