I took my daughter into the Masonville location yesterday to exchange a pair of earrings I had bought her for her birthday on July 2/19. The staff there was rude and extremely unhelpful. They were also unprofessional in their comments towards the other store.We then drove across town to the White Oaks location. The staff there was extremely helpful. They helped my daughter find a new pair of earrings that she loves. The person we dealt with was pleasant and knowledgeable. While we were there I watched as the other sales person assisted another customer. She was patient and polite. Both the manager and the sales associate there were so courteous to everyone who came into the store. I have shopped in both the London locations as well as online. I have never had a positive experience at the Masonville location. The staff at WhiteOaks have always been great and have never treated us with anything but valued customers. If it wasn't for them I do not believe we would continue to be customers at Pandora

It was fast, friendly and very quick experience at this store , Sales Clerk new exactly what I was looking for and even offered me a option between the 2 clips I purchased.

I came to the White Oaks location (store 0413) after recieving horrible service at the masonville location. The ladies at white oaks were so kind and helpful, and totally saved my opinion on Pandora after masonville almost tarnished it. Mackenzie and Brynne were especially helpful. I came to exchange merchandise I got as a gift and instead of being rude/ dissappointed that they weren't making a sale like the masonville ladies, Mackenzie and Brynne gave me personal service and helped me pick out something I truly loved. They were patient as I tried on at least 20 rings before making my selection. I would 100% recommend the White Oaks location in London only.

Staff always friendly and take the time to help without feeling rushed.

I was happy to shop the garden theme for the spring launch. It matches up with other charms that I already own. The staff at the White Oaks Mall are always extremely helpful.

Could have been more sales staff.I had a hard copy of the Pandora book and reviewed before I went into the store (to save time) to select a few charms - but what was in the book, was not available.

I was highly satisfied because the store was very clean and updated. I also liked how the ladies in the story knew exactly what I was looking for and gave me options that were at my price range. They also had lots of different selection to choose from

The sales associate was extremely helpful, she knew I was looking for a charm very specific and special for my niece's 26th birthday and knew the questions to ask! It took me awhile but she is a world traveller at a young age and I was so happy that there were a few charms to choose from!I am disappointed to know that the sporting charms are being discontinued? But she did tell me to look in niagara falls outlet and I am from niagara with family there so I will be sure to check it out!!

WAS IN TO EXCHANGE A RING THAT WAS TOO LARGE, THAT WAS NO PROBLEM AND WAS TAKEN CARE OF IMMEDIATELY. A BRACELET WAS ALSO PURCHASED, A BOXING WEEK ITEM. THE BRACELET WAS TOO BIG. I WAS INFORMED THAT THEY PURCHASER WOULD HAVE BEEN INFORMED THAT THERE WERE NO EXCHANGES ON THIS ITEM. THE STAFF BROUGHT OUT A SMALLER SIZE OF THE BRACELET, AND TOLD ME IF I WANTED A SMALLER ONE, I COULD PURCHASE IT. THEY TOLD ME THAT THEY ONLY HAD SIZE SMALL LEFT ( THE SIZE I NEED), AND THE PRICE OF THE ITEM. I FIND IT DISHEARTENING THAT THEY WOULD BRING OUT THE ITEM AND TELL ME I HAD TO BUY IT IF I WANTED THE CORRECT SIZE. I DINT WANT TO RETURN IT, OR CHANGE IT FOR A DIFFERENT ITEM, I JUST NEEDED A SMALLER SIZE. AS A LONG TIME CUSTOMER, I WILL NOT RETURN TO THIS STORE

Easy to exchange the time I had and they had something else in stock to buy!!