I was happy to shop the garden theme for the spring launch. It matches up with other charms that I already own. The staff at the White Oaks Mall are always extremely helpful.

The sales associate was extremely helpful, she knew I was looking for a charm very specific and special for my niece's 26th birthday and knew the questions to ask! It took me awhile but she is a world traveller at a young age and I was so happy that there were a few charms to choose from!I am disappointed to know that the sporting charms are being discontinued? But she did tell me to look in niagara falls outlet and I am from niagara with family there so I will be sure to check it out!!

Easy to exchange the time I had and they had something else in stock to buy!!

The salesperson was highly knowledgeable and did provide other options that were available as the charms we were looking for were unfortunately out of stock. She took her time and we were not rushed despite long line up to get into the store.

This is the second time I have visited the pandora store in white oaks, once with my mom to buy her a bracelet for Christmas and this time to buy myself a bracelet and charms for Christmas, and both times I was helped out by Sarah, who I was very pleased with both visits, she was very friendly and very happy to help find us the perfect bracelets, sizes and help us look through charm ideas. She went out of her way to find me two charms that I really wanted from the display cases as you guys were technically out which was wonderful, and even packaged and wrapped them up nicely and specifically how I wanted them and I just wanted to say I really appreciate how great help and a great salesperson she is. I also appreciated the lady with the blonde hair who’s name I didn’t catch at the checkout who let me annoyingly add extra carekits to my purchase and was very pleasant about it. 10/10 great experiences both times with this store and Iwill definitely be back.

WAS IN TO EXCHANGE A RING THAT WAS TOO LARGE, THAT WAS NO PROBLEM AND WAS TAKEN CARE OF IMMEDIATELY. A BRACELET WAS ALSO PURCHASED, A BOXING WEEK ITEM. THE BRACELET WAS TOO BIG. I WAS INFORMED THAT THEY PURCHASER WOULD HAVE BEEN INFORMED THAT THERE WERE NO EXCHANGES ON THIS ITEM. THE STAFF BROUGHT OUT A SMALLER SIZE OF THE BRACELET, AND TOLD ME IF I WANTED A SMALLER ONE, I COULD PURCHASE IT. THEY TOLD ME THAT THEY ONLY HAD SIZE SMALL LEFT ( THE SIZE I NEED), AND THE PRICE OF THE ITEM. I FIND IT DISHEARTENING THAT THEY WOULD BRING OUT THE ITEM AND TELL ME I HAD TO BUY IT IF I WANTED THE CORRECT SIZE. I DINT WANT TO RETURN IT, OR CHANGE IT FOR A DIFFERENT ITEM, I JUST NEEDED A SMALLER SIZE. AS A LONG TIME CUSTOMER, I WILL NOT RETURN TO THIS STORE

For Christmas as a gift, I received what was suppose to be the March signature heart charm from my son. Instead I got October, I went back to exchange it for the correct one and they messed up AGAIN and gave me April, I said it looked like a diamond which is April (it was clear,no color what so ever)and she told me no, it was March. Your customer service really sucks at Whiteoaks Mall, London, Ontario. I believe the salesperson both times was Karly. I am very upset being I'm from out of town!! So now I have to make another trip over to London. I hope this gets brought to the managers attention at that store!!

The store was extremely crowded with no system to determine who should be served next. As a result, the order of service was often incorrect.

Mackenzie was very helpful and my experiences in the Whiteoak Store in London Ontario have always been the best. Sales people make all the difference in the shopping experience. On whether you want to stay or just walk out of the store.My only complaint is that they were not stocked with some items I wanted. They had been ordered but had not arrived at the store.

Megan greeted me right away and was smiling and happy. She helped me pick out a charm for my daughter that was perfect. If only I had waited a day for the buy 2get 1 free sale, I would have bought something else.