The girl knowledge of the products was really great and she took the time to recommend me rings that would fit correctly.

Very very good service his name Lina B Carrefour Laval sorry for m’y english

Je suis allée pour un échange . Très bonne service à la clientèle par la vendeuse que m’ai servi pour l’enchange comparativement à la veille quand j’avait acheté plusieurs items avec une autre vendeuse que je pense voulais pas vendre .

Nice service

found what I wanted, items in store. did return for an exchange, took 5 minutes and was done. good service. present was appreciated by the receiver as well

i have received a charm for my bracelet from a friend with a gift receipt. so i went to a pandora in carrefour laval to exchange it. one of the two girls was busy with a customer, and the other one pretended not to see me and my mom, and ignored us. so i said hello very loudly, so we told her i have received a gift and we would like to exchange it since it is not my style. she said this is a final sale item, we cannot exchange/return. i said on the GIFT receipt i have, nowhere on it, it says final sale, it says i can return/exchange within 30days. she argued saying i should know the store policy! EXCUSE ME? i do not have to learn every store policy out there, since i have a gift receipt that says i can exchange/return. she was rude and rolled her eyes at my mom & i, and then said i dont feel like arguing, so fine, you can choose wtv you want, i wanna get it over with & told me to change attitude cause she has been working there for 11 years! EXCUSE ME, but it so happen i have a receipt that says i can return/exchange if i want to, & i do not have to learn store policies and will file a complain. never again i will set foot in a pandora store, and warned everyone i know!

The store was somewhat a mess and the merchandise was mixed up they didn’t had a ring size but then they found it in another box!!!

I had no problem exchanging a ring that was too big for my finger. It had been a gift and I even exchanged it for a more expensive one. Of course I paid the difference. The sales person was extremely helpful and personable. She knew the produce immediately and when asked for a different model, took no time at all to show me what there was.

I cannot day enough about the service at the store and of one particular employee, Ashely Medeiros! I had gone shopping in a buy 2 get a 3rd free weekend and picked up my 3 items. The next day when I was showing someone my purchases I realized one of the boxes was EMPTY!!! My heart sank and I went back to the store and Ashley was the person who the saleswoman I dealt with referred me too. Ashely was calm and empathetic and when she looked into what I said and saw that the inventory on the system did not match the inventory in store she immediately rectified the situation!! I was extremely stressed and Ashley remained calm and understanding and reassured me that they would help me with my issue! I highly recommend the store and service!!!

I was satisfied but i was a bit upset that the salesperson did not tell me that gift sets were not permitted in the purchase for the promotion that was available this weekend had i known i would have bought some charms instead and gotten the gift set next week