I was looking to get something for my mom and my girlfriend and I was able to get it with ease and lots of help

Sales person Mona B was very knowledgeable. She suggested items without being pushy. She was a great listener as well

The efficiency of purchasing the item.

The store wasn't busy, a sales associate was able to help right away and the charm was in stock.

When we first entered the store, the first associate did not seem to be interested in helping us as she thought I was there for browsing and not buying. Then the Associate - Mona - who helped us was very welcoming and professional. She was ready to answer all my questions and gave me information and guidance. I ended up buying 2 things when I cane to buy just one. Mona was wonderful.

Readiness to assist, welcoming

My size of pandora moments snake bracelet was not available. Had I known my size I would have ordered online. It seems it will take forever after ordering in store before the store receives which is disappointing

Highly satisfied with the assistance L. She welcomed and very knowledgeable

The Slsprsn: No. 223140 had the gold plated shell pendant charm from the little mermaid collection on hold for me. I came into the store to look at the charm and purchase it. The sales person Aarya R No. 223140 brought the charm out of a small bag from behind the counter and dumped the pendant charm out of the bag and dropped it onto the counter. I was very concerned because I wanted to purchase the charm and it fell right onto a hard surface without any protection. I asked if a different pendant of the same style was available because I did not want to purchase the one that the sales person dumped out onto the counter, as I wanted a brand new charm that had not been in that condition after she dropped it out onto the counter. She checked the stock and said they should have a second one, she checked and could not find a new one instead of the one she dumped onto the counter surface. Since there was no other one available, I had to purchase the one that she dumped out onto the counter. I did not want to purchase that one fo fear of damage because of how she treated the pendant. The sales person did not handle the product with care and I had had to settle for the damaged pendant.

The store was beautiful upon arrival. The associate who served us was sweeping upon arrival and greeted us right away. She was very warm and inviting but not pushy She listened to our needs and paid attention to small details like the name of who we were shopping for. She was beyond helpful & gave us information about cleaning the products & the whole experience was wonderful. This girl could sell likely anything to anyone because of her lovely vibe/personality & not pushing to sell more than we wanted. I’m always nervous going into some stores because if they push too hard or don’t come across as authentic and truly caring about the customers needs I will just freeze up and leave. No one wants to leave feeling like they left the store overspending on things they don’t want or need to avoid an awkward interaction with the sales staff. This isn’t my first time shopping there and my other interactions were quite similar so I’m not on edge when shopping at your Oshawa store. It’s very lovely!