Came in to visit the store because of a promotion. The associate was extremely pleasant & friendly and just really nice in helping my daughter pick out her rings. The associate's name is Ashley and she gave us 110% great customer service. It's because of her that we will be going back to the Oshawa Centre location.

The sales associated was very knowledgeable. She showed me many different options and she offered what I felt was an honest opinion. I did not feel as though she was trying to force a sale.

I was highly satisfied because, I found what I was looking for. Loved the customer service. The sales person was very nice and professional, and most importantly If found the charm that I wanted at the range price I was looking for. So,very happy :-)

Staff was plentiful and friendly. Knew where everything was.

I was served by Tia S. from the Oshawa Centre. She was very patient, kind and recommended a lot. While a lot of rings (during Boxing Day week) were sold out in my size, she always showed me other options of similar styles.

The lady that was helping us was just finishing her shift and was so helpful. She was so nice and answered all of our questions without rushing us or anything. Highly would recommend.

I was very satisfied because the sales girl Raquel Khan had full product knowledge was kind and patient. Excellent customer service showed me exactly what you wanted. Very satisfied with her service.

so many charms that were on sale were not available. Also the placement of charms on different trays in multiple areas is very ineffective and time wasting. Searching for each charm in multiple places is a waste of both the customer and employee's time. All charms that are the same should be places together, not in multiple places!

The sales associate, Hazel was not helpful at all. When the size for the ring was sold out she did not offer any other options and seemed like i was bothering her to go back and check other sizes. She showed lack of interest in selling me any merchandise but giving me vague answers and she carried on conversations with her fellow associate about wishing her shift was done. Lastly, upon reaching home and i had a better look at the charm i bought i noticed she had sold me one with missing gems. I was not very happy to have to go back to the store to exchange this.

I finally purchased a rose gold reflections bracelet as a gift. I had been to the store 2 previous times, the one to purchase this $195 bracelet and to receive the Christmas ornament as a bonus. I had my $10 discount that the sales associate would not accept. I had a copy picture of my receipt because I keep my receipts in safe. All codes and validation was not accepted by associate and she was rude so I left. Then the next promotion was buy2 get 1 free and this time talking to manager she refused too with receipt picture. What was big deal? I missed out on another promo so I left again! I retrieved my receipt from my safe and went back to buy bracelet this time and no more ornaments left and no mascaras? When she inputted the validation code there was no copy of my receipt made, no scanning of it like I was told the previous 2 times was NECESSARY so I was not impressed. I lost out on a promo. I am a longtime customer who has spent a lot of money at Pandora so yes I deserve a Christmas porcelain ornament or a free item for the dishonesty of the store and what I missed out on since there is no promo left.