The charm was very beautiful. It was a birthday charm. Since it’s my birthday on the first I just had to get it.

Chrysalin was patient and helpful

First time visting this location. Store was clean and complying with the CDC regulations. I had a great sales person by the name of Chrysalin who knew the products very well and listened to what I was looking for.

It was everything I need it and was happy with my purchase. Overall, good experience and happy with the discount.

Chrysalin was a great sales associate. She made it a great experience for us and we had a pleasure shopping at this store

I purchased a bracelet online but it was too small, so I brought it to the store to exchange it. We waited in line for an hour which I understand because of Covid and guidelines. But the sales associates didn't acknowledge the wait or even seemed to care we waited so long. I was helped by two associates and both seem irritated that I was trying to exchange something. I asked both to see a larger size bracelet just to make sure we were getting the right size, but both refused to show it because "if it's too large it will get caught on things". I understand they know better then I would, but not to even show it? The bracelet I was trying to exchange was not available so I had to purchase a more expensive one. I asked if I could order the larger of the same one and just ship it to me but they said they couldn't since the original one was bought on black Friday. Just the whole attitude of both sales associates were rude and short. My 12 year old daughter who went with me even made a comment as we were leaving. Wondering why they seemed so angry at us. I'll never go back to that store again.

Associate got mad because I asked for a pair of earring that haven’t been open or touched and he had an attitude about it and rudely stated that they are new I just got them out, i didn’t think it was such a big deal and I just wants to make sure my item was brand new and not tried on with everything going on!

Rude sales associate and not willing to help, blaming the bad service on the pandemic

I went to return a bracelet that was a gift for me. Unfortunately, I already have that exact bracket. I went to return the one my boyfriend bought me because he had the receipt. I was greeted by a salesman name David I believe. That’s the name that is given on my receipt when I made the return. I explained the situation and he looked at me as if I was lying. He asked for the receipt and I gave it to me. He then asked me for the original receipt and I explained it was the original receipt. When my boyfriend purchased the bracelet, he did an online survey and the validation code was written on that receipt. I think this may have been the reason for the salesman’s “suspension”. Regardless, the entire time he kept on looking at me as if I was less than him. It made me feel very uncomfortable because I thought I was being very friendly. I went last month with my boyfriend to this exact location, brea mall, and he assisted us. My boyfriend and I got the same experience. Your salesperson needs to be more friendly. There is no reason for him to treat others as if he is higher than them.

Very helpful and helped me choose the right charms and bracelet. And helped me with size without the person being here.