Great customer service, I had to ask for about 10 different rings in various areas of the store and the associate was more than willing to continue to help me. She allowed me to look through their book and point at what I liked and they gift wrapped my purchase with ease!

I love to use pandora’s products.Especially all the charms.It’s very nice to go to the store and experienced the products.

Amanda was Nice and really helpful

Alex was amazing!!! She knew the items and deals.

I am highly satisfied because the overall store and assistants were are very good. Every time I go the place is very clean and neat even if there’s a lot of people. Also the assistants there are very helpful, friendly, and they are very acknowledged about the store’s merchandise.

The first girl that was helping me was very nice then I went back 15 minutes later to buy more stuff but the associates that were there did not care and were not helpful at all so I left and I did not buy anything anymore. I spent almost $500 and they did not care about it. They were not nice at all. I don't want to return to that location.

Leaving pandora I was satisfied with my purchase of the radiant teardrop ring. However once I was home I realized a crystal was missing. I just wish the saleswoman who sold me the ring would have inspected it more diligently before selling me a damaged product.

I am very satisfied with pandora products.

Pandora is a store I've grown to love as there is a gift for every occasion and I never leave empty handed. However, this visit at Brea was by far the worst experience I've encountered at any store. Upon entry, there was no greeting by anyone of the 8 employees as half of them were just standing behind the register conversing with each other. As my cousin and I looked for gifts, no one approached us for assistance, although we've made eye contact several times with associates that were unoccupied. Unsatisfied with the lack of customer service, we went over to Swarovski to purchase gifts then decided to give Pandora a second chance. Despite high hopes, the same shameful service persisted. Because we wanted to share the magic of Pandora with those we love, we sought assistance ourselves. Great customer service makes for recurring clients, yet this store definitely lacked that. Each & every person that walks through the door should be valued as a potential client, otherwise you lose out. This Brea store gave a vibe similar to Claire's with the exception of a higher price point. Pandora continues to excel in jewelry, yet the customer service was unprofessional & degrading to the brand.

I had to wait at least ten minutes for a sales person to help me. The two sales people where helping other customers, but did not even say hello and that someone would help me shortly. Thankfully, Kaelyn V came out and assisted me with my purchase. She was friendly, knowledgeable and personable. She was the nicest Pandora employee in the store that afternoon.