All the associates were incredibly friendly and helpful. They helped answer many questions that we had as well as getting the correct jewelry that we were looking for. Overall the experience was very enjoyable and we would go back again.

The store is set up for personal service One person helps you shop and spends non pushy timeThe individual stations are set up with separations

Ms. Riana gave me 5 star service, she was amazing and she made me feel like I was the most important person in the store. I will tell all my co-teacher's to go to that store and ask for Ms. Riana because she will give them a 5 star service and she loves and believes in the product Pandora., she has passion for Pandora so much if you don't watch out you just might buy everything in the store lol. I was so uplifted after interacting with Ms. Riana because I also love Pandora. Ms. Riana LOVES her job and she is amazing, she tells stories about her charms with passion and she wears her bracelets and charms with pride. I look forward in seeing her again.

Every time I go into this Pandora I’m greeted and the young lady I love so much is Rhiannon. I believe this is her name. Although the young lady that helped with this purchase is Katrena. She was super sweet and very fun too!!

Riana was very professional and knew right away what I was looking for when I ask her. She also is a very friendly person and don’t push sells.

From the get go, the sales representative seemed like she did not want to help me. I was attempting to return something I bought for my mother a couple of days before Christmas as a Christmas present. I attempted to explain that due to the pandemic my mother who is high risk has not been out of the house and this was the first chance to return it. All I got from the associate was eye rolls an attitude with an explaination of return policy. She seemed as if I was interrupting her conversation with the gentleman who was in the store and working on the fire extinguishers and that me being there was distracting her. Not at all friendly!

We received service super fast and they had exactly what we were looking for. I love the charm I got. It’s UP. they had hand sanitizer ready right when you enter the store as well.

Katrina was very friendly and helpful. The store was not over crowded and was very clean. My exchange was easy with no issues.

Love Pandora jewelry

I purchased a Boo Charm 3 days before and it went on sale to half price. I was told they would fix the price and when I got home they had not fixed the price to half price. I called and talked to Darcy the store manager. She was rude on the phone! I was told I had to come in to do my exchange or accept the price. She did not even want to help to see if I was over charged. She acted like it was an inconvenience for her to get an iPad. Then when I came in she would not even talk to me and kept yelling at my family for looking in the cases. I also had another issue while I was there, I asked if they had more 50% off charms and they said no only the couple on the tray in front of me. Come to find out they had tons of trays of different ones, our sales lady was too lazy to grab them. Also our sales lady was more focused on her text messages on her watch then helping us out. What a bad experience!