Friendly and professional

I don’t know I’m just in love with that store. Always have a good experience

Very nice store just wish I didn’t have to drive an hour an half to get there. The customer service was great there the sales lady Keisha was very kind an helpful. We actually returned to the store the very next day in hopes she was there an used her again for another purchase. An on the second visit I received the free bracelet an while there had my two pandora charm bracelets cleaned.

Keisha is da bomb.

At this Pandora store I always buy people of importance to me jewelry from here. I bought my grandmother a beautiful affordable necklace from here. The employee was very helpful in helping me find an alternative necklace because the one I initially wanted was no longer in the store.

The exchanged item I received wasn’t clean it serms to be the one in display and it was the last one, the supervisor suggested to call another store to check if they have one then she took the phone and called from inside the office/storage, she asked me to go there but I didn’t recieve any apologies for the inconvenience yet when I went to the other store I was not treated nicely although they know am coming for the exchange. Very bad unexpected customer service at both stores.

I did not feel as though the return was easy going. I was first told I needed to go to the original store of purchase. No impressed or please with the customer service.

Husband purchased a Chicago charm on a trip to Water Tower Place store. The etching wore off after 8 months. I sent the charm back for an exchange. You have received my charm, however, I have not received the promised replacement. After several calls to customer relations, STILL NO CHARM!!!I have over 30 pieces from Pandora not including the gifts to others I purchased. I will NOT purchase one more item until this is resolved. Ginger Kissinger317-809-1655

I was greeted right away and told the sales person what I was looking for.She immediately located the item and also shared with me that the item was on sale.This was a Christmas gift for a granddaughter. She assisted me with the purchase right away.

The professional sales representatives and they’re very friendly and helpful