A couple of months ago, I had a disturbing experience with Pandora employees at The Greene in Beavercreek, Ohio, regarding a bracelet that had bent at the clasp. Because of this, I had contemplated leaving the Pandora brand. However, I admit to some emotional attachment to the charms as they have been given to me by special family members such as my sister whom now is deceased. When unbeknownst to me one of the round end closures fell off my open back bracelet and was lost, I took my concern to Pandora at Easton in Columbus, Ohio. There the team treated me with respect and care. Although, based on company policy, they could not replace the lost end and I had to actually purchase two new end closures, the manner in which I was treated was as a valued customer. I did expect Pandora to have a much more customer-valued approach to its jewelry repairs and guarantees.

Excellent customer serviceGreat selectionGreat atmosphere

The service that I received and going over and Beyond my expectation. We also went endbat the last min and they were so nice and patient even though the store was closing.

The store was bright and inviting. The associates very knowledgeable. I was shown other options in my interest.

The sales associates is so helpful and I love what I purchased.

I always have to wait forever for an associate. I knew what I wanted and I wanted to get in and out and that never happens. The associates acknowledged me but then took their sweet time with the other customers. Then when one of the customers left the associate helping her told me the other associate with be with me shortly and she went into the back. I then had to wait longer on the one associate left.

My as sales associate was not very friendly at first kind of took a while for her to warm up and there wasn't a large variety of color items that I was looking for

The lady working in the store was very friendly and thourogh . The store was a little crowded and the wait was some what long however after being sreved i was very pleased with the rest of my experience THANKS

My associate Kelly was very knowledgeable and helped me with my damaged braclet. I will be back. I wish I had known about your new items though. Had to find out about them via Pandora book causing for another trip wish I could've got everything that day

Yes very friendly staff that was able to assist me in finding exactly what I was looking for. I plan to come to this store every other week through the next 6 weeks to purchase charms to get me through my last rounds of chemo.