The sales clerks very friendly and very know he had everything I ask for and I even did a charge app.

Friendly sales associate.

Very friendly service had exactly what I was looking for really pretty and well clean

Very good customer service. I walked in and was acknowledged right away. Customer service is a very big factor to me and will determine if I will make a purchase in any store. Every time I am in Pandora I feel very welcomed.

I actually called the day before to be sure they had the charm I wanted. They said they could hold it for me to pick up the next day; I gave them my name and phone number and all I had to do was go into the store the next day to pick it up.

I do not like how the charms, beads are on stacked trays. That makes it difficult to see everything and decide what you want to buy. Very time consuming and I felt like I didn’t get to see everything and then make my decision what I wanted to buy!

The employees were generally helpful, but not overly pleasant. I did get all the help that I needed, but I did not feel like I was very wanted in the store. I was there twice in one week and the first time I asked for my fingers to be sized and the employee told me to just try on sample rings and then see which one fit. The second day, when I made the purchase, the girl was polite but did not seem thrilled about me coming in as a customer.

The sales staff present when I visited the store were not welcoming or friendly. They seemed to be put off by having to do their job. A hello and a smile would have been nice.

I had to go to 2different stores to find the charm I was interested in. Beachwood Mall in Beachwood OH and Summit Mall in Akron OH. The first location did not have the charm I wanted and did not offer ANY help at all to get said charm. They told me to try another store. Didn't even offer to order the charm or call another store to see if they had it. Both locations the sales associates will not leave the person they are helping. They follow them around like a puppy dog. Which, is fine if you are the person being helped, but if you are not the one being helped you are left to stand there waiting. They don't even acknowledge you walked in. A simple "hi, welcome to Pandora, i'll be with you in a minute" would have been nice. And, since most of the charms are under the counter behind locked doors, you can't even really browse while you are waiting. The customer service is just absolutely horrific. They don't need to baby sit each customer while they look at different charms. My shopping trip should have taken 2 minutes but instead it took me half an hour just to purchase a charm b/c no one would even acknowledge I was there. Sales associates really need to learn how to multi task.

I bought three rings and two of them were for my two daughters that were receiving there first real nice ring for more than 25 dollars. I got them each the new silver crown rings. I got myself the 60 crown ring. We only recieved one bag. Both my daughters wanted there ring box in a bag. I spent 245 and felt like I should og got a polishing clothe. We love the rings and plan on getting charm bracelets and more stackable rings,