The spouse loved the bracelet

I had the help from Victoria and she went above and beyond.

As soon as I walked in I was greeted with a smile and a welcome. I was asked what I needed help finding, and helped me right away. Knew prices of products immediately and was very helpful.

Everyone one at this store was very knowledgeable and welcoming. All of my questions were answered and they were very considerate about what I wanted! If it wasn’t for living in Virginia, I would be at the Rhode Island location continuously!

Christina H was awesome to deal with. She was so incredibly patient and professional!

My friend had purchased me a gift online and was nice enough to provide me with a gift receipt in case I wanted to exchange the item. I presented the item and the gift receipt. The salesperson stated that there was no amount listed on the receipt, so that she would have no way of knowing what my friend paid. She asked me if I could call me friend to ask her what she paid. That is utterly ridiculous. I had a receipt; there should be a way to look up online to see what my friend had paid. Imagine being asked to call someone who bought you a gift to ask what they paid! I was placed in a very uncomfortable position. My question to her was why would Pandora even gift out a gift receipt if you are not able to use it to exchange a gift, without the purchase price present on the receipt. She had no good answer. Also, I did go on to exchange the time, and the salesperson was very confused about what item I was purchasing and actually started to bag an item for me that was not what I was buying (and it was at a lesser value). I would hesitate before buying again from Pandora, especially an online gift.

Not as many options, as I assumed there would be.

Sales people were not the friendliest. Trying to push unwanted merchandise on me during the sale.

The sales associate wasn’t very into engaging in the customer service with my daughter and myself. This was the first time we shopped in a Pandora store. I guess I just expected more. Let me be clear, I have plenty of Pandora jewelry I had just purchased them through Hannush Jeweler, and I had a way better shopping experience that way.

One of the store managers was very rude!!!! One of the associates was trying to help and the manager was very rude and speaking down to the associate, as well as myself. The associate had explained to me that she was she herself was new, I still felt that the manager should not have been rude! I understand that the store was very busy, but I was asking questions of the associate that I was not aware of that she did not have the answer to. The manager needs another crash course in people skills, since I was a paying customer. Her behavior was very unnecessary.