Customer service

I was kindly greeted by the sales associate through the store windows as my husband and we passed by. We turned around and were again warmly greeted by the same kind smiley face, to whom we discovered was in fact the manager! The experience inside the store was highly satisfying as we were all greeted (my husband, myself and our 6 month old son), questions we had were answered (regarding possible Wonder Woman Pandora charms), the environment was magical! Were shown various charms from the last chance selection to the new Disney collection charms. We were shown a last minute gift idea we had for our sister in law (an Auntie charm as our son is the only nephew she has, this is the first year she became an Auntie, and she inspired me just a few years ago to ask Santa for a Pandora bracelet). At the end of our sale we were offered an add on cleaning product which I hadn’t thought to ask about from Pandora but needed and was delighted to find the cost was under $12! We got a charm for our sister n law, my husband mentioned returning for a purchase when I was not present, and a cleaning kit for my personal bracelet. We love the atmosphere outside the store as well - great location.

The visit went easy and smooth

Alisha and the other ladies made sure I got what I wanted and suggested other merchandise. They cleaned my bracelets told me how I should get spacers and clips.

The two ladies who assisted me worked well together and they were patient. They asked me questions to get a feel of what I wanted. Most importantly I didn’t feel rushed as I was indecisive. Awesome job Monique and Phyllicia.

The store manager was awesome, friendly and knowledgeable as was the sales associate. He offered to clean our bracelets while we waited. My very first charm loving mother was broken and in the past damaged charms were replaced by the store so I was very disappointed that that did not happen. I learned my charm was retired, but he offered other options such as repair. I may go this route as the charm has sentimental value as the charm was given to me when my mother passed. I do believe that the repair should be done by Pandora as it is the company's product so that was a bummer. Nonetheless, the folks in the Stony Point store were very helpful and professional much different that my negative experience at Short Pump, VA so I will definitely return to Stony Point to to their high level of customer service.

Sales associates very friendly, helpful

I was immediately greeted and asked if I needed assistance, to which I replied yes and the sales assistant couldn’t of been more helpful and knowledgeable

When I walked in both associates were welcoming and very helpful with helping me find something for my mother 60th birthday gift. they shared stories on their pandora bracelet and made me feel a little better about someone stealing my first pandora bracelet. It was just a pleasure from begging to end.

The main reason I was not satisfied with my experience at Pandora was due to the attitude of the sales clerk that we dealt with. She was an older lady and very unfriendly. My boyfriend & I were super excited to go in and look for a ring due to a special occasion and the clerk was not very helpful and had a very rude attitude. Once we finally decided on what to purchase, she kept asking questions in a monotonous way and asked us 5x (we counted, because it was ridiculous) if we were gonna purchase anything else. I understand that they have to sale things, but the amount of times WITH the amount of attitude she would give us every time we said no ruined an amazing experience for my boyfriend & I. I am satisfied with the product, but the experience was just horrible. Top things off, once we paid for the ring, she didn't put it in a bag or anything. Just handed it to me and said "the recipe will be in your email" and walked away. It felt like a joyous experience my boyfriend & I should have shared was robbed from us.