Find A Store

Short Pump Mall
Pandora JewelryShort Pump Mall Pandora Stores
(769 reviews)

11800 W Broad St
#1156
Richmond, Virginia 23233 (804) 500-0600

Store Hours
Wednesday 11:00am - 7:00pm
Thursday 11:00am - 7:00pm
Friday 11:00am - 8:00pm
Saturday 11:00am - 8:00pm
Sunday 12:00pm - 6:00pm
Monday 11:00am - 7:00pm
Tuesday 11:00am - 7:00pm
MrsNicAJan 17th, 2021

The sales associate was really nice and helpful. The store was clean and the associate was very knowledgeable about Pandora products. She also gave great advice.

Nicole L Jan 14th, 2021

I was highly satisfied. The sale associate Cindy at Short Pump Mall was very friendly. She helped me right away. She was very knowledgeable

Anoynomus Jan 13th, 2021

I was highly satisfied because i go to Pandora all the time and it’s always a smooth time there and fast in and out of there.

gurlsmommaJan 4th, 2021

The store staff are very helpful and friendly. They have laid our the store to keep people distanced and there were multiple safeguards for COVID. The selection at this store is fantastic!

Dolly VJan 4th, 2021

Highly satisfied and great customer service.

Linda KJan 4th, 2021

We were greeted by a friendly associate.My jewelry was beautifully cleaned.My associate was very knowledgeable and helpful with my purchase of new Pandora.The Short Pump, Va store is beautiful (my first visit)

Angela WJan 3rd, 2021

Cindy was very knowledgeable and so friendly! She took her time and showed me different options and helped make my bracelet look better than it did when I came in the store!

Janet RJan 2nd, 2021

The friendly sales associate and willingness to help and make suggest

BryanJan 1st, 2021

Entering the store, an associate greeting from behind the counter asked what brought me in, at this point im behind a standee which separates from the store. I proceed to move forward and the associate said to me "hold on im coming" and kept tending to her previous affair at this point im the only person in the store. The associate approached me and come to find out this is a sales team leader. I asked to see birthday charms. I am a very frequent pandora shopper as I have bought so many bracelets and charms being I have five daughters and my wife has three bracelets and necklace almost full. She seemed to only want to pull out charms from the case vs pull out the tray..I shop pandora all the time so I know she should have. Then she didn't even know some of the charms were for birthday as I did because I bought so many. She wasn't polite or friendly at all ..Definitely my worst experience at pandora and I won't be returning to this location ever. I will drive further just to get better customer service. This was not the pandora experience that im used to.

AR2020Jan 1st, 2021

The person I worked with didn’t really listen to my requests. I knew exactly what I was looking for and she just kept showing me items I did not like nor want. It felt a little to pushy this visit for me. She also wasn’t that friendly. She seemed to be focused on telling her boss “something I forgot to tell her I sold months ago.” Of course I love Pandora but if that would have been my first experience I do not think I would come back. Sad to know that customer service wasn’t all that I hoped it would (especially when I made a special trip 45 min from my house to visit the store).

Shop Now
Nearby Locations
0.0 mi

11800 W Broad St
#1156
Richmond, Virginia 23233 Richmond, Virginia

11800 W Broad St
#1156
Richmond, 23233 Richmond,

11800 W Broad St
#1156
23233 Richmond Richmond

23233

Richmond 11800 W Broad St
#1156

close
PANDORA Jewelry Short Pump Mall Pandora Stores

11800 W Broad St
#1156
Richmond, Virginia 23233 Richmond, Virginia

11800 W Broad St
#1156
Richmond, 23233 Richmond,

11800 W Broad St
#1156
23233 Richmond Richmond

23233

Richmond 11800 W Broad St
#1156

PANDORA Jewelry Penelope Authorized Retailers
0.5 mi

11533 W. BRd St
Richmond, Virginia 23233 Richmond, Virginia

11533 W. BRd St
Richmond, 23233 Richmond,

11533 W. BRd St
23233 Richmond Richmond

23233

Richmond 11533 W. BRd St

close
PANDORA Jewelry Penelope Authorized Retailers

11533 W. BRd St
Richmond, Virginia 23233 Richmond, Virginia

11533 W. BRd St
Richmond, 23233 Richmond,

11533 W. BRd St
23233 Richmond Richmond

23233

Richmond 11533 W. BRd St

9200 Stony Point Pkwy
#172
Richmond, Virginia 23235 Richmond, Virginia

9200 Stony Point Pkwy
#172
Richmond, 23235 Richmond,

9200 Stony Point Pkwy
#172
23235 Richmond Richmond

23235

Richmond 9200 Stony Point Pkwy
#172

close
PANDORA Jewelry Stony Point Fashion Park Pandora Stores

9200 Stony Point Pkwy
#172
Richmond, Virginia 23235 Richmond, Virginia

9200 Stony Point Pkwy
#172
Richmond, 23235 Richmond,

9200 Stony Point Pkwy
#172
23235 Richmond Richmond

23235

Richmond 9200 Stony Point Pkwy
#172

PANDORA Jewelry Penelope Authorized Retailers
8.6 mi

10112 Brook Rd
Glen Allen, Virginia 23059 Glen Allen, Virginia

10112 Brook Rd
Glen Allen, 23059 Glen Allen,

10112 Brook Rd
23059 Glen Allen Glen Allen

23059

Glen Allen 10112 Brook Rd

close
PANDORA Jewelry Penelope Authorized Retailers

10112 Brook Rd
Glen Allen, Virginia 23059 Glen Allen, Virginia

10112 Brook Rd
Glen Allen, 23059 Glen Allen,

10112 Brook Rd
23059 Glen Allen Glen Allen

23059

Glen Allen 10112 Brook Rd

About Pandora Jewelry at Short Pump Mall

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora is world-renowned for its hand-finished and contemporary jewelry. Pandora Jewelry is made from the highest quality, ethically sourced, 14k gold, 18K gold-plated sterling silver. sterling silver and Pandora Rose metals, and every single stone is hand set by a dedicated and skilled team of craftsman. In addition to iconic Pandora charms and bracelets, Pandora rings, earrings and necklaces are equally beautiful and versatile.  Come be inspired at your local Pandora Jewelry store at 11800 W Broad St in Richmond, VA today.

Recent reviews
Recent Reviews
The sales associate was really nice and helpful. The store was clean and the associate was very knowledgeable about Pandora products. She also gave great advice.
-MrsNicA
I was highly satisfied. The sale associate Cindy at Short Pump Mall was very friendly. She helped me right away. She was very knowledgeable
-Nicole L
I was highly satisfied because i go to Pandora all the time and it’s always a smooth time there and fast in and out of there.
-Anoynomus
The store staff are very helpful and friendly. They have laid our the store to keep people distanced and there were multiple safeguards for COVID. The selection at this store is fantastic!
-gurlsmomma
Highly satisfied and great customer service.
-Dolly V
We were greeted by a friendly associate. My jewelry was beautifully cleaned. My associate was very knowledgeable and helpful with my purchase of new Pandora. The Short Pump, Va store is beautiful...
-Linda K
Cindy was very knowledgeable and so friendly! She took her time and showed me different options and helped make my bracelet look better than it did when I came in the store!
-Angela W
The friendly sales associate and willingness to help and make suggest
-Janet R
Entering the store, an associate greeting from behind the counter asked what brought me in, at this point im behind a standee which separates from the store. I proceed to move forward and the...
-Bryan
The person I worked with didn’t really listen to my requests. I knew exactly what I was looking for and she just kept showing me items I did not like nor want. It felt a little to pushy this visit...
-AR2020
Close Thank you for shopping with us. You are about to leave the Pandora United States store locator. Please select the language with which you would like to proceed. Continue in English Continue in English Continue in English
Pandora Store

A fully branded Pandora Store

Authorized Retailer

A retailer who is authorized to sell Pandora Jewelry

Outlet Store

A fully branded Pandora Outlet Store

Asset 1 Asset 1 Caret Icon Check Icon checkbox-selected checkbox circleClose Close Icon facebook Gift Icon heart heartfilled instagram menu minus monogram pinterest play-arrow play-button plus ruler search Arrow Icon store-locator 360-degree-alt 360-degrees twitter youtube zoomin zoomout