Very happy with my purchase

Our sales associate Zoe was very friendly and knowledgeable. The merchandise was very well displayed throughout the store. We were able to find the perfect gift for our friend.

Found the exact ring I was looking for and they had the size, which was awesome because it is for a gift. Very friendly staff and clean store. Will definitely be back soon!

Sales lady (Heather) was happy to serve us. She was knowledgeable and helpful with the items in the store. She made sure the bracelet I purchased fit me. After we completed the sale we decided to buy another charm and she was more than happy to accommodate us.

The sales associate was very helpful

The store was understaffed at the time of my visit. The staff was friendly and knowledgeable however the wait time was a bit excessive. I believe a company such as pandora can afford to have more people working at once to make things easier for staff and customers.

Our sales associate Serena was on her second day of employment with your organization. She was extremely personable and very eager to help find a birthday gift for my daughter. However, she was not very familiar with product location (as expected for your second shift) and neither the manager nor the other sales associate was proactive in helping her service her customer. Unless she asked for help they literally kept their distance and watched her struggle. Which was very disheartening. I didn’t want her to loose the sale as she was working diligently to help us. Upon the completion of my sale I brought my concerns to the attention of the manager and she provided a very insenseire apology and claimed she didn’t know she was having a hard time with locating product. I honestly believe if it wasn’t a commission environment they would have been more inclined to assist. I hope Serena gets the training she needs to complement her excellent customer service skills and outgoing personality.

My wife picked out earrings to buy this evening. Our original sales person, Stephanie K. was very polite but when we experience an issue she had to go to someone else for help. This is where we had an issue. The clasp was not closing om teh earring and my wife asked to exchange it. A sales member took it to teh back and said she fixed it but the clasp was still loose. My wife said she did not want to puchase a faulty item, teh sales rep who did the repir very rudely said just exchange it, and threw the broken earring on the counter and walked away. We were both stunned, I have never been treated so rudely or poorly in my life. It is very apparent my business is not welcomed or appreciated if this is how I am going to br treated.

Every charm I was after was not in stock, this was my third time visiting this location for these specific charms and they still had not been restocked

I originally went into the store with a friend not expecting anything but the store clerk was so good she convinced me to buy something and to treat myself, so I you are right.