The clerk was most helpful in helping me find the item I was looking for.

I walked in and was greeted right away. I told them what I was looking for and they were able to pull up the different options for that item. They were knowledgeable and helped me pick out exactly what I needed. It was quick and without any hassle.

I had made a purchase during the Black Friday sale in store. During that visit, I felt slightly rushed, as though my sales associate was more interested in making the sale than service. In that rush, I made a hasty decision and wanted to exchange the clips I bought for some I hadn't seen on the tray that day. The two women working this morning were attentive and helpful, and made the exchange with no issues. The only comment is that, although I know it was exchange only/final sale because of the Black Friday discount, it was a slight credit to me between the clips I bought last week for the ones I exchanged today. So, I had to buy more merchandise (according to them), because I couldn't be refunded even though it wasn't a return.

I was helped right away when entering and was a quick process getting in and out of the store which I appreciated

Good experience

The sales person Kayla K #187661 was extremely unhelpful and rather very rude. She did not offer to bring us any charms we had mentioned. She stood there “organizing” and charm tray. Left to grab a second tray while leaving the other one out with several charms loose, and open to customers. Upon purchasing my ONE charm, I asked about the discount and she was very quick to shut me down about how “it was only on selected items” and did not offer to show me the discounted items. I did not feel welcome or wanted there.

Selection was becoming slim pickings. However, sales associate Jennifer went above and beyond to improve my experience without pressuring me to spend more.

Its boxing sale day. The problem is your inventory is not available. The charm that I planned to purchase are not all there, not available. There are just three sales girl that are there and we have to wait for two hours to be served. Ofcourse it will take time to select because most of the items on sale in the book is not available on hand. Too frustrating pandora.

It was advertised that there's free limited ed bracelet with $150 purchase. My purchase was $151.20. i asked about the free bracelet and the salesclerk said there is no free item. I checked the website and the same store today and there it is advertised. I did not come in since i didnt gave thr receipt with me. I called when i got home but there is no answer. Not sure what's going on but im not sure why the free item was not offered to me or im missing something in the fine print. Hope someone replies to this.

My visit was during the Black Friday sale. The associate seemed more focused on making a sale than on ensuring I saw all of the products (I was specifically looking for clips), and did not know which clips had silicone and which did not. I felt hurried by the associate, and the line outside the store added to the feeling of pressure. As such, I made a decision in haste and will be making an exchange this coming week.