My leather bracelet broke and I lost 5 charms. I was devastated. My daughter emailed Pandora about this and no response from head office at all...very disappointing. My daughter purchased the bracelet in Hamilton (I live in Waterloo). I went into Pandora in Waterloo and the associate was NOT helpful and rather rude. She did nothing for me and told me to go to Hamilton where the bracelet was purchased. She basically accused me of this happening because I had 6 charms on my bracelet. I made a trip to Hamilton and Kayla at the Limeridge Mall location was extremely helpful. She set me up with a new bracelet and assured me that the 6 charms did not cause this to happen. I purchased the safety chain so this won't happen again. The charms I lost were all very special to me, so you can imagine how upset I was for this to happen.

Quality of purchase.Professional sales clerk.Variety of merchandise.

Customer service was great, talkative sales associate I got. She wss very nice!

I was in buying a gift for my mother. Maudlin J no 169129 was extremely friendly and helpful in help me find the gift I was hoping for

Maudlyn was very informative about the items I was looking at. She was very friendly even made other suggestions when the items I was looking for were out of stock. Great lady to have on your sales team.

Maudlyn was amazing. She was friendly, very knowledgeable and easy to talk to. Maudlyn listened to my ideas and gave her honest opinion. We shared common experiences and laughed a lot. Will return to this Pandora in hopes of meeting up with her again. 😊

There were less than 5 customers in the store, and I waited over 25 minutes to even be greeted. I was dissatisfied with the customer care here due to the fact that it wasn’t busy at all.

I came to exchange a defective pair of earrings I received as a Christmas gift for the another pair of the same kind of earrings (one of the hoop earrings I had wouldn't close). While the earrings themselves are beautiful, and the sales associate was very kind, and happily exchanged them for me, I will admit I am still a little upset by the fact that the earrings - the knotted heart hoop earrings, to be specific - are still /very difficult/ to open, and close. The sales associate had to demonstrate how to do it in store, which was very nice of her, but it seems a bit ridiculous that that's even necessary. Although, of course, that has nothing to do with the store, or associate, but the product itself.

I went into limeridge pandora just to look. I ended up spending 200 dollars, and absolutely loved the customer service from the store manager who helped me. Will definitely be returning to this location specifically. Great job everyone!

Dahlia was super helpful and if it wasn’t for her i would’ve walked out of the store due to the rude service i had before i got her. she always helps mewhenever i enter the store and is just amazing sales person. She is the reason i go to this store