Ashley was very helpful and showed a great deal of respect to my 15 year old daughter who making a purchase for her sister. How nice to see great customer service. Thank you for showing respect to your future customers

The assistant notified and hold a limited edition product for me. She didn't ask me to go back to store on the day she notified me, but with patient for me to pick up the item whenever I'm convenient and she will hold the item for me. I'm truly grateful.

Friendly competent staff. Never feel rushed to make a decision

The store clerks are always friendly. You get fast service. They always have what I am looking for.

I visited the store in the Mapleview mall to exchange a bracelet I bought for a coworker. We didn't have the receipt or the box but the bracelet was far too big and we needed a smaller size. Unfortunately, this location did not have the size we needed in the same bracelet. Christy and Aqsa were so incredibly helpful at this location and spent a fair amount of time with us coming up with a solution to the problem. They checked their inventory several times and even called Limeridge Mall to see if they had what we were looking for - which they did. The sales associates were kind and cooperative and put the bracelet on hold for us in the correct size. When we arrived at the Limeridge location, Dahlia and Kayla were prepared for us - they had the correct bracelet set aside and the receipts printed, making the exchange quick and easy. They even recommended the app to us! I would like to thank the staff members at both stores, who were respectful, courteous, understanding and turned a potentially difficult process into something seamless and easy. My coworker loves her bracelet and we left extremely happy! This was an incredible example of truly exemplary customer service! :)

Was told the wrong price of one of the item it actually cost more at check out

Some charms took longer time to find the price in the category book. The prices should be shown so customers can see it easily

When attempting to return a broken product, there was no record of it in the system. Pandoras failure to do something as simple as record a sale properly made exchanging a faulty product a hassle. Instead of walking in and exchanging, I had to argue with one employee, and wait over a week for the manager to get permission to exchange the product.

For many items that I'd like to choose, there was no proper size for me. It can be either the product was too popular or the store didn't have that inventory. And for a ring that I want to buy, the sales insisted and believed there was no my size, so I was about to leave the store. Later I realized that was strange and asked the assistant to double check the size of the one I tried and then she found out it was her mistake. There was a size for me. Thus, the store could have lost this customer if I didn't bring the doubt to the sales.

the ring that I want is not in stock, and after I bought another one, I just find that it has some back point and some scratches on the ring and it looks old.