I had been in the store earlier to do a return and was served by Kayla. Kayla was so wonderful in handling my return and had mentioned that the sale for "up to 35% off" was about to end (tomorrow) and showed me some charms. I couldn't make up my mind and she offered me a catalog. I went and browsed through the catalog and picked out a few charms and then came back to take advantage of the sale! Thanks to Kayla for pointing out the specials.

Kayla was very friendly and knowledgeable. This was a first time online purchase for me and it didn’t go well. Kayla offered me a catalog and explained the layout to me.

The salesperson was knowlegeable and friendly. Store product offered lots of selection and was easy to navigate. Salesperson clearly explained promo offer which I was able to take advantage of.

The rings I looked at were all so beautiful. My only problem was trying to decide which one to get. I couldn’t decide on just one so I got 2!The salesperson was very helpful.

Love the customer service and ease of shopping in the store

I very satisfied!!! Pandora store gives me a huge rage of choice and great vibe. One of the thin that I like in Pandora store is its employees.

I was highly satisfied this time, as I was able to get assistance as the store was not busy at the time. The sales partner was very knowledgable and super helpful. This was my first time having a bracelet and looking forward to adding to my collection

I went there to purchase two earrings that I saw online - which I did, and I'm very happy with them so far - as well as see if I can get another earring of mine fixed since one of the earrings in the pair keeps randomly opening up, and falling out of my ear. While I am happy that they at least agreed to exchange the earrings for me for another pair (even though this is my second time doing so), it was a little annoying that a.) I even had to exchange the same pair of earrings a second time for the same reason, and b.) that the sales associates kind of made it seem like it was my fault that one earring keeps getting ruined even though that doesn't seem entirely logical.

I found the item I was looking for.I also looked at items I’m interested in purchasing in the future.I like the selection of jewelry.

My leather bracelet broke and I lost 5 charms. I was devastated. My daughter emailed Pandora about this and no response from head office at all...very disappointing. My daughter purchased the bracelet in Hamilton (I live in Waterloo). I went into Pandora in Waterloo and the associate was NOT helpful and rather rude. She did nothing for me and told me to go to Hamilton where the bracelet was purchased. She basically accused me of this happening because I had 6 charms on my bracelet. I made a trip to Hamilton and Kayla at the Limeridge Mall location was extremely helpful. She set me up with a new bracelet and assured me that the 6 charms did not cause this to happen. I purchased the safety chain so this won't happen again. The charms I lost were all very special to me, so you can imagine how upset I was for this to happen.