Staff was very friendly regardless if they served us or not. The store is very clean and the atmosphere is very relaxing and warm.

Sales associates explains everything clearly and explain policies of return and refund. and polishing services after purchase as well

Entered the store and immediately got served. Was in and out in under 10 minutes.

Easy to select rings. They are all neatly on a tray, according to size. Another little tray on the side for your second round picks! Just wish there were more chunky rings for us “older clientele “.

My daughter loves her bracelate. It was fabulous.

I am very disappointed and honestly shock that the two locations I went to, I find that the associates are not as friendly as they were before. I went to exchange a gift I got at square one location first but they did not have a new stock. The associate offered me the display unit since that is the only stock they have. I refused and her mood just changed after that, so I went to Erin Mills days after (which is today). The first staff who helped me today was grumpy and did not smile at all. I made it clear that I want a smaller size bracelet but she seems so annoyed during the entire process. I also asked if they have charms, she said yes but did not offer them to me. She helped me with the refund at the other station, and did not ask me if I needed anything else. I waited again for another associate to help me. Another associate came from the back minutes after, I asked her for help and she showed me the selection of charms. She seems so bored and unhappy as well. Overall experience was not great. I have not been in the stores in years but if this is the new experience they are giving customers, please do something :)

The charm was dirty and dull, we asked to have it polished and they didn’t. The sales person just through the charm in the box, we had to ask them to tie it in properly and then did a poor job of putting in in the bag.

I bought my mom her gift for mothers day and they had the ring that I wanted in stock. After looking at the ring, I ended up getting one in my size too which they also had in stock, the lady who served me did a great job!

We actually stopped by the store to get a catalogue to browse through while we ate our lunch so we knew what we wanted to look at and purchase. We did this so we wouldn't take up too much time for the associate (we knew that wasn't a problem though). This it made it easier for us! Jasmeen K. was very helpful and appreciated that we knew kind of what we wanted. She was very helpful and make recommendations given the one item I wanted wasn't available. All the locations make us seem so welcome and the atmosphere in the locations is wonderful!

Shopping at Pandora is always something I look forward to doing! The store is very inviting and friendly! I have never left the store without purchasing something. I love the quality and selection of charms and bracelets. I’m not much of a necklace person! I have one necklace I wear always (Pandora of course) with charms on it that remind me of parents to keep them close to me! The associates always remark how beautiful my necklace is and love the sentiments associated with it.