I had an exchange that went smoothlyThe sales staff was friendly The sales staff were quite knowledgeable

The sales associate was knowledgeable and friendly.

Staff was friendly. She helped me to look for the items I was requesting for. She even suggested helping me order them if necessary.

Staff very helpful and friendly. Good knowledge of merchandise. Grate suggestions to help me chose.

Alessia is amazing putting together the bracelet to make it look beautiful. She is so patient and tries every look to help me make a decision regarding my purchase. She spent a lot of time with me but I was spending a lot of money and wanted it to look perfect. I am extremely happy with the finished look!

It was a little too busy. I might review. Overall happy good experience. 😊

The exchange process was laid out clearly and the item arrived for me to pick up ahead of schedule.

The merchandise in the Pandora store is attractively displayed. The sales person was friendly and knowledgeable. Even though there was a small line-up of waiting customers, the sales person was alert to the order in which the customers came into the store.

We were kept in a line outside the store until there was an available service assistant. I was OK with that and while waiting, the outside service assistant actually went into the store to confirm the merchanise I wanted was in stock. So far, OK. As I waited to enter the store I noticed 4 service assistants serving clients and 5 cashiers talking to each other and not serving. I asked the outside assistant if any were available to assist -- they were not, they were cashiers only. Staffing is a little off if you ask me. More cashiers than service assistants doesn't make sense. And, when I finished with my service assistant, she actually took me to the cash and rang through my purchase. Why wasn't I handed off to a cashier (there were 5 doing nothing) so she could return to service the next customer? Again, very bad staffing and unclear responsibilities, it would seem. And, I was not pleased with the upsell -- 3 attempts when I made it extremely clear that I was only there to buy a specific charm, that I was in a hurry and that I wasn't interested in additional information. Finally, I was not happy to be asked for a significant amount of personal information at cash.

I was satisfied. The service was great but the box my bracelet set came in was a little bit damaged and that was half the reason I bought the set because I wanted the jewelry box. It was made in China and not that great of quality