The Scarborough Town Centre Pandora is the best! The staff is always friendly and helpful and they always have what I want in stock and of they don't, they always find a way to get it on store for you!

Love the store, great help from Simran

All the staff were very helpful made my shopping experienced faster and easier thank you

The Harry Potter collection piqued my interest when I saw it.

I was looking for a couple of charms that I'd had some difficulty locating, was pleasantly surprised to find them. Also did not expect to locate the medium jewellery box. Pleasant staff.

The sales reps are so very helpful

Very helpful sales associates.

The reason why I am dissatisfied with my experience is because I was greeted by the sales associate when she was finished serving a client before me and she asked me if there was anything she could help me with which is fine but here is where I am dissatisfied. I tell her what I was looking for and then she disappeared. To the point where two associates asked me if I have been looked after. The associate comes back to me but now she is on the phone helping someone else on the phone.She put the ring that I wanted on the counter while still being on the phone not even acknowledging me.She finally leaves the call and doesn't even apologize for disappearing on me and also being on the phone while I have to wait. I tell her that I want to see another ring she takes it out but again no customer service at all is involved at all.I do buy the two rings because I LOVE them and need them to complete an outfit. If it weren't for those two reasons I would never have bought them or give her a commission!

At first, I refunded the other ring I bought for my mom, and they continued to tell me to show them the same card I bought it with, when in fact i kept showing them my debit card because it was the only card I had (therefore what I must have paid with). She asked me for a whole list of my transactions from my bank account to prove that it was me and later I found out it was because they didn’t write “Apply pay” on the receipt. Later on, I went back to purchase a ring, and the sales associate told me they had the style I was looking for. I asked to see it twice and she looked at me, and said “are you going to buy it?” in a very rude tone. I said I wanted to look at the ring so I could see if it would fit and she dragged her feet over to the cabinet. After 10 minutes, she looked back at me and said they don’t have it. I felt very angry because it was clear she didn’t take me seriously simply because I was a teenager.

Sales associate was giving me dirty looks, backing away from me when I coughed giving me a dirty look, was not really willing to look for what I wanted. When I went to pay I was paying by debit, she asked me to show her government Id because my purchase was $587.60. When I asked why she was asking this she said it’s policy. I have been into this store making over $3,000 worth of purchases and was never asked to provide I’d for a debit purchase. If the manager Bonni was in I’d have gone to her. She is so very helpful and knowledgeable. I will be speaking to her about the sales associate Puja. I think what she did was disgusting and I think know I may want to just buy online.