sales associate was friendly, efficient and processed an exchange on a broken piece without any issues.

My mum wanted to buy me a gift and she was looking for a "daughter" charm. I showed the associate what I was looking for but when I saw the charm, I was not too impressed, so she took the time to show me a few other options and it was perfect. I did not have to ask her which made my experience to the store very positive.thank you.

The quality and warranty offer is why I am extremely satisfied with my pandora jewelry.

I always go to Scarborough Town Centre branch because this branch has a very knowledgeable staff. I always wanted Tahereh who always help me finding what I want, she knows where to get the stuff I wanted. no need for her to ask because she knows the product. I recommend her a big thumbs up on her service.

I am a newer Pandora customer so I was not sure what I was looking for. I wanted to purchase some clips, and the sales associate was very patient and understanding with us, and explained the differences in the clips with silicone built in and the clips you have to add the silicone . My husband and I were together and commented on the excellent customer service that we received today. Sometimes when I have gone into a Pandora store, they make you feel invisible, with no one acknowledging you are there.

The employees we’re very willing to help and showed a great demonsration of customer and employee relationship. We had a easy time finding what we were looking for. I had bought a product a while before and they were happy to assist me with my unsatifications of the product

The associate seemed distracted/not pleased with my request to see ring sizes that were sized 3.7 online. I did not know that it was different from the in store sizes. My previous experience at the eaton centre was alot smoother and the associates were super welcoming with trying different sizes until it was a perfect fit.

Item to purchase was not available but before I go I called and staff said they have it on stock so I put it on hold. Travelled far but item is not available

Associate knew where to find the items

I did not appreciate putting my name down on a list and then waiting 10 Mins for a gift card purchase.