Umber K was very helpful and informative! Helped pick out my present.

Store number 0329Associate number 180983This associate was incredibly sweet, charismatic and friendly. She made the visit enjoyable and she was knowledgable with the product that I purchased.

The Sales persons working there are very pleasant.I love the product.Just love everything about pandora.

Rowan was really helpful today and made great recommendations regarding the new club charm. I came today to pick a charm up that Neelam had ordered in for me during the boxing week sale. I would like to acknowledge my gratitude for both of their outstanding service at this store.

I walked it was busy but I was served quite quickly

The lady was not helpful at all. I felt uncomfortable and I felt like I was being rushed. Will not be going back to the Scarborough town centre location!!

I love Pandora the charms are so beautiful, l love walking around the store looking at all the charms, the salesgirl are always so nice to me . The Pandora store is where I go when I'm not in a good place walking in the store make me feel happy.

In the first few minutes I was in the store, one sales associate clearly saw me but did not offer any help. This usually does not bother me as I can easily ask for help if needed, but what bugged me is she then proceeded to help two other individuals who came in after me, which perplexed me. Then, having decided what I wanted to see, I had just stood by the counter waiting for someone to notice me (this was not a busy day by any means - store was almost empty). I wasn't in a hurry today, so I didn't fight too hard to get her attention, but I also feel like I shouldn't have to as the store was pretty empty. Fortunately, a different sales associate that I have worked with in the past, then joined the floor. She noticed me standing by the counter, remembered me by name as I am a frequent customer, and offered to help right away. I made my purchase with this second sales associate and this shows how ignoring customers potentially loses the store sales, and definitely personal commissions, as mine went to the second lady. All in all, I started off mildly annoyed but left satisfied because of the second lady who was lovely.

Employee Sadabah at Scarborough town location was not helpful. She doesn’t know the meaning of customer service. She doesn’t understand the meaning of “putting yourself to customer’s shoes”. She wants me to return the entire purchase ( purchase made Dec 22, 2018- no promo) and buy the charm separately bec she claimed I cannot exchange it. And then later on her statement changes. She cannot make up her mind. She doesnt know her own exchange and return policy .She keeps going to the back and the owner cannot even come out and help customers outside. My experience today was terrible! Very bad customer service.

I was not able to use my promotional $10 - the code was complete and the staff had no way of helping and would not make an exception. The staff member that was assisting to find my items to purchase - first told me there was none before actually looking, then found two and also told me they were not on sale but they were. She had to ask several people for help