The store manager was extremely helpful in helping me with a problem I had with a locking chain I had bought in the store. Was able to assist me in getting a better one for my bracelet.

I really liked the selection. How friendly Monica was to me. How she helped me select the perfect gift. Thanks you Monica.

I liked my experience because it was my first time coming there. I was buying achistmas present for my mom and had doesn’t know a single thing. The woman there were very friendly and helped with the whole process.

Great service

It was Black Friday, the store was very busy but moving quickly. I purchased exactly what I wanted despite how busy it was, I thought my choices would be unavailable.

We are a military family. My husband purchased me a rose gold reflection bracelet with 6 charms. However, the charms consisted of silver charms which I did not personally care for. The sales associate never once asked if I had a receipt. Instead she went to her manager and asked about conducting an exchange without receipt. The manager then walks over and states you will receive a gift card. I asked why? She states because you do not have a receipt as if my items are stolen. My husband is a Master Chief in the Navy whom purchased me a gift as he just returned from deployment. We had our receipt so then the manager proceeded to ensure his card matched the receipt. I understand policies but our transaction could have went smoother if were asked from the beginning about our receipt vs everyone assuming we did not have 1.

Assistant Manager was in charge of checking out customers after being taken care of by sales associate. Unsure if Hannah is her name however she was RUDE, I asked her about emailing me my receipt due to the fact they fade after time. She was rude in expressing she coult not. Delivery was unprofessional 'I said I can not'. WHOA!!! That really took me by surprise. Then after I gave her a look she wanted to clear it up. I am an EXTREMELY LOYAL client 'Black Friday' or not. RESPECT IS DUE to ALL customer AND clients! I refer to myself as a Pandora client because I speak Pandora AND the ONLY time I get Pandora from another jewelry store is if it's retired and we want it for our collection.

Sale person was not knowledgeable on sale or discounts. I wasn't satisfied with with sale person attitude.

They did not have a brochure for my personal use

Seemed a limited of styles available to see.