When I entered the store both of the shopping assistants were more than happy to help me with anything. I did not have anything specific in mind, however, they managed to offer me a piece of jewelry that I fell in love with. The time that I spent in the store was great. They both offered to help me and I am so very thankful for that!

La amabilidad del personal.

I've been purchasing the state-specific charms which usually cost $65. For some reason, one of the charms for MA, the Cape Cod charm, was $15 more than what others usually cost. Not sure why the huge price difference. The associates were friendly and knowledgeable and were both willing to help me with my purchase.

Very fast service and very helpful sale girl Nina.Had everything I wanted and more .

Our sale woman today was great Nina H .very helpful and new all about the new products.very freindly

I bought a special engraved charm-Martha’s Vineyard. It was packaged, paid for, left store a happy customer. Got back to my hotel room, opened package to take picture, and it was the wrong charm, I was given Nantucket. This was discovered 20 minuets before the store closed. I am on a bus tour. I had already had to pay to get to store and back to hotel. Finally got my call answered and explained the problem. Had to wait to be called back. Nina called me back, said she would wait for me to get back to store. I had to get another Lyft driver to come get me and then another one to bring me back to hotel. I am now out an additional $20.00 for lifts. Nina said she would give me a charm, but in the rush to leave, did not discover that there wasn’t another charm but a pink vinyl bag with hearts on it in the package, when I got back to my hotel room. Disappointed that I was not given what I was told over the phone, but another lesson learned. Will be more careful in future purchases of special charms. Thank you if you actually read this to the end and give me a response.

The beads I wanted were not there. The #8 bead and the reindeer bead. Happy with what I did get though.

Nina, Lisa, & the other associate were very friendly and understanding. They exchanged the bracelet & switched over my charms without me having to do anything. They also reminded to come back periodically to have it cleaned & gave me the updated catalogs & recent promotion information.

Nina was extremely helpful, I needed some birthday gifts and had no idea where to start she was very knowledgeable on the product and suggested some great choices I couldn't say no to.

The sales associates kept getting an error message processing my card 2x, so she tried my husbands and than another card. Overall she charged us FIVE TIMES for one bracelet. When I showed her my online banking she said sorry you'll have to call corporate. She couldn't run refunds, no one in the store could help. I asked for the managers email so I could send the back up info and the email was returned to me. I still have to purchase all the charms for my daughters bracelet and I'm thinking I should just return and go with an off brand if Pandora cares that little about the huge uncovenience we all know it will be for me to chase down the 4 extra charges for that bracelet.