I had purchased mu daughter a Pandora ring and a stone fell out. They replaced the ring with a brand new one because it had been less than 1 yr. since I purchased it.

Great experience with the sale associate.

Friendliness of sales staff. Displays of products. I felt very taken care of at my first visit.

I worked with the Assistant Manager who recognized my story of a damaged clasp which caused me to almost lose my bracelet with charms. She looked it up and was aware that the manager had been looking for it. I had not heard from anyone over the past several months with updates, so I went in to see if I could get it fixed. She knew who I was from my story and brought out all my info with identification and began calling stores. She measured my wrist to get the correct size. Then she arranged for it to be sent to the store by Saturday afternoon. She also cleaned all my jewelry !! I felt like I scored a touchdown. I felt very satisfied leaving the store ... like she really cared about me and wanted to do all she could to help me. SHE DID IT !! WE have four daughters who love Pandora like Momma!! Nice quality and terrific customer service

They were kind, helpful and friendly

Service friendly staff

I had a great experience except, after I left the store, one of the charms (stoppers) must have not been clipped all the way as it fell off of my bracelet and is now gone. The clerk put the charm on the bracelet, I did not. When I got home, I looked down as the remaining charms were moving and notice it was gone. I am now out one charge at the cost of $45.00.

The staff at this store is always helpful and friendly. They all know their products very well and make excellent recommendations without a "hard sell" or being pushy. This is my favorite store and my favorite staff. The store manager Douglass even gave me some really awesome "how to wear it" tips that I never thought of. I can't say enough nice things about the products or the staff. I've been to other Pandora store and hands down, this one is the best!

I am very satisfied.I would not return to this Pandora store because we stopped there while we were on a mini vacation & we live too far away to return in the next few months.

Douglass H. is such a wonderful person and sales clerk. He always makes my experience at this store wonderful. The staff at this store are so wonderful. They are always very helpful and knowledgeable about new and old products. It is by far my favorite store.