The sales associate, Lois R, was very helpful and sweet. She made my exchange and purchase quick and easy! She was also very knowledgeable about the items in the store. I would recommend my family to buy from her.

The reflections bracelet and charms were a nice change to the usual pandora bracelets I’ve purchased in the past. The staff was friendly and knowledgeable. The service was a little slow however I love my new purchase.

I was warmly greeted and waited on promptly. Sales associated was very friendly and helpful by offering different suggestions and options. She also informed me about sales incentives.

Sales associate was wonderful, helpful, cheerful!The product is beautiful.My small complaints were when I walked in the two sales associates were helping one customer and I had to wait. The other issue is not enough choices in bracelets that are easier to close on your own. I took back a beautiful bracelet that was a gift because I just could not open it (no fingernails) or close it ( not enough strength in one hand) by myself. I like the bracelet I ended up with which is the bangle but too bad there aren’t more choices that people can work with on their own. Not everyone has a spouse.Thanks!!!

The Sale Associate Samantha H. at the Somerset location was very knowledgeable and asked if I wanted to apply for a Pabdora Credit Card and offered to clean my bracelet.The store was very clean and I was waited on promptly.

I was highly satisfied

The sales associate that helped me with my return was very understanding and did not make me feel uncomfortable coming into a high-end store to do a return. She was patient, and although she offered an exchange for me, she was not unpleasant once I told her I would prefer to still do the return and come back another day to purchase more charms as replacements. Some associates make you feel uncomfortable for returning such expensive pieces, but she was incredibly kind. The manager she called over to help us complete the return was very sweet too! I am very thankful for the experience I had at this location!

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I had the best Sales Associate named Savina, at the Somerset Collection store located in TROY,MI!! I am sending all of my family and friends to the Somerset Collection store, so they can receive the excellent service that experienced.

The sales associate was very friendly and helpful.She was patient and nice.She should me other merchandise on clearance.