I love the products and the service of the Pandora Mentor, OH location. Dawn listens to what my needs are and is so very helpful.

Amy was very helpful with my purchase. She was patient with how indecisive I was with my ring. Then she was able to locate a necklace I liked and was able to tell me the price. Employees were very helpful and polite.

It is my very first time I’m buying from Pandora. The store is very attractive because not too big and super clean and organized and sales associates are very friendly. The items seem to be of good if not high quality but only time will confirm. The design of most of your items are very beautiful and elegant. I love everythiing that is elegant. And you succeed.

Dawn at the Mentor store is amazing! She takes very good care of me. She is very knowledgable and recommends products. Love her!

Dawn had impeccable customer service. She was very prompt and informative and helped me pick out two lovely charms for my significant other.

My double leather pink bracelet broke. The silver end that went into the Barrell cane off. I took it to the store. Many sales associates looked at it. Said it was no longer warrented. I was not happy. They looked up my sales record. I did not know that storesike the mole hole did not enter my purchases. I average $300 with them annually. Anyway they had a pink bracelet but it was clearance and the associate said because it was clearance I could not have it. Finally after back and forth she gave me the clearance one. Sadly it is not the sameIrredecent pink of my other. I am very gentle on your products and was shocked when it broke. If this had been my only experience with Pandora. I would NOT return. PS I wish they made a red leather bracelet.

When I arrived, I was greated by a very friendly sales associate. She asked what I was looking for, and she escorted me to the booth with the rings. She was very patient while I was picking out a ring and she helped me find the one that was right for me. I was very happy with my experience with this Pandora, and the product I had purchased.

The Sales Associate Gabby was very unpleasant. She seemed liked she didn't want to be there. I asked how much a band was and she said I don't know I'd have to go over there to check....and just looked at me. If I were to see her in the store the next time I try to visit I would not go in. She ruined the whole experience of getting my Anniversary present. The bad thing is my husband was in the store the day before and he said she was rude as well. So this is not an isolated incident.

I felt like when I was trying to decide on a bead to add to the bracelet I was purchasing that asking to look at another bead and taking my time to decide on just the right one(it was a special gift) it was an inconvsnience to the sales person. She just seemed to make me feel like I was being a bother. I wanted to be sure I chose the best bead for my Grandaughter.I even had to ask to please see another bead. It was almost like they only wanted me to look at a few and decide and get out. I may have even purchased more than one but was very put off.

Great customer service ....She was really a sweet person....