Friendliness of staff.Knowledge of staff.Sincerity of helping with making the best choices.

The sales clerk was amazing.

Sales associate was friendly and not obtrusive. My selections were on sale.The store was clean and set up in a pleasant manner.

The girls are lovely and made me feel welcome!

Staff were very friendly and inviting. The store was clean and there was a good selection of charms.

First let me start off by saying this was my first time there and im not sure i want to go back. Every sales associate who was there seemed bothered that I was there 30 min before closing and they let this be known with attitude and dirty looks. As soon as I brought up that I had a gift exchange to make I was at first told I wouldn't be able to. Only after I pointed out that my receipt said I had until the 26th did they make the exchange. I felt so uncomfortable trying to shop or look around in the store I just wanted to leave! None of the women who were working looked happy and I could tell they just wanted me to leave too! I asked if I could just get a refund put on a gift card and I would just order online but I was told NO and that a refund would have to be put back on the debit card that was used. These were gifts so I only had gift reciepts amd I thought getting a gift card for the refund was something all retail stores offered on gift returns? I ended up exchanging the bracelet for a different size but Im still not comfortable with it. I hope I dont have another issue when I go back to try and exchange it again.

Bought a bracelet for my wife for Christmas. The store did not have it available in her size so we special ordered it in December. We called in mid January to check on its status to be told it wasn't in yet. Called yesterday to find out it was in. Drove the 30 miles excited to finally pick it up only to be told that the wrong size was delivered. My wife was so upset about this she asked for a complete refund. I believe my wife's bracelet was sold and that is why we were never contacted by our sales representative. This is also very upsetting for me because this was a gift from me. What a disappointment this experience has been. My wife so enjoyed collecting charms for her first bracelet...and was already shopping for new charms for this new style of bracelet. Pandora...you really messed this up! I will no longer be shopping for your products. EXTREMELY disappointed, Marcus

The sales clerk, Cassidy C (No 140664) was so professional, kind, & helpful. She did not rush me, made sure I was comfortable with my selections, offered excellent recommendations & even suggested placement of charms on the bracelet! Cassidy is an extraordinary Ambassador for the Pandora brand. I could easily understand her absolute love and admiration of the Pandora product; it clearly shines through by her knowledge, understanding, & experience with your jewelry!Again, Cassidy was so very professional, patient, and kind to me that it has been years since I have experienced this type of sincere warmth and knowledgeable professionalism while offering excellent customer service. Cassidy is a great credit to Pandora and I am sure she will be very successful in any endeavor she so chooses; I would highly recommend you take extreme measures to keep her within your store brand. Cassidy is the sole reason that I will return to Pandora today to purchase 2 more bracelets!

Very easy shopping experience. I was acknowledged as soon as I walked in and the sales lady was very helpful. I needed a gift for my mother in my price range and she was able to help me find the perfect ring. Will definitely come back to this location.

They always have high quality merchandise. Sales staff is knowledgeable and helpful