My experience could not have been better. Emily was absolutely incredible at helping me purchase a gift for a sensitive reason. She was kind, understanding and sweet. I would love to go back and have her help me again. Thank you Emily!

I travel a fair bit and have had a wide variety of experiences at different Pandora locations. The bottom of the barrel, for instance, would be at Fairview Park Mall in Kitchener where seemingly free sales associates would ignore me completely when I entered the store but then suddenly trip over themselves to serve people who came after me. At Mapleview Mall, I was greeted when I entered the store and the sales associate always let me know she would be right with me if she were engaged with another customer. Good service makes all the difference in the world.

Elsie helped me to choose the perfect one. She is very friendly and has good patient.

I had a return , with the intention of purchasing other items. I did not have a receipt but the manager Lina was extremely helpful as well . Oakville place location would not do the return .

It was good. People were great. Very friendly and helpful.

Was there to exchange an item that was damaged 2x returned within a month and I found something to replace it. It was marked wrong price and wasn’t honoured, sales associate was not very polite

Sometimes it really busy at the store and the workers are not always available to help.

I recently started my first bracelet and the staff who helped me out was a bit less friendly. Just personal opinion

Bought an essence bracellet online, and as a listed pandora location on the pandora website, I visited Pandora at Mapleview mall Burlington. I was looking to just exchange for a bigger size. As soon as the associate saw it was an online receipt she turned me away and said that "this particular location doesn't do online exchanges". I pleasantly asked how come and where I can exchange it. I was then re-directed to Oakville Place mall (30km away). The next day I called the Oakville place mall to see if they did online exchanges, told them the situation at which the Oakville place pandora associate was very disappointed at. She then told me they are not supposed to turn away clients and resolved the situation that same day by contacting the district manager. The district manager called me to let me know that I can go to mapleview pandora and exchange the bracellet. I went to mapleview again, to where the same associate who turned me away greeted me, realizing it was me again. I confronted her about the situation and she responded with so much attitude letting me know that "they made an exception for me".

There was a great selection. New items were on display. Good examples of beads that go together.