The sales associate was amazing! Gave great recomendatipns and really listened to what I was looking for!

great stor location

I was purchasing 2 gifts and was provided with at least 2 options for each. The sales associate Christina also assisted me with a probable solution for my own pandora bracelet. This was an unexpected bonus.

Christina was pleasant, patient, highly professional and very customer service oriented.She found the item I was looking for quickly and researched another item I was interested. Due to her outstanding service I purchased the other item as well. She is a gem.

Before going to the store I had called the previous day to inquire about the exchange policy. I spoke with Sarah and explained my situation. She was extremely helpful. I asked her if she would be in the next day, she said she would be. I went in with my daughter who the bracelet was for. I asked to speak with Sarah. She was busy with another customer but said she wouldn't be much longer. We waited for a bit. She finished helping the other customer and then came over to us. She remembered the call from the previous day. She was most helpful and knowledgeable about the merchandise. The store itself was very organized.

When you enter the store, you do get asked whether you need help or not or if you have any questions, not to hesitate to ask. However, when you do have questions, the associate (greeter) cannot answer and offers to put your name on a waiting list to talk to a sale associate. The one who greets you, should be able to answer question about the product and not have to transfer you to the next available sales person. Other than that, the service was perfect. The sale associate was polite and displayed patience. I bought a Mother's Day gift set.

Wonderful experience, thoughtful & most experienced sales girl. Disappointed I did not get her name. I have a bracelet of my own & will definitely be going back to buy another charm. Love the extensive selection & variety. This purchase was to buy my daughter a bracelet & charm for her 40th birthday. Thank you very much Pandora!!!!

This is my first time shopping at a Pandora store and I was very pleased with the service from the staff. Very knowledgeable about the products. Great selection. Very similar to shopping at Tiffanys

The manager, Sarah, was very helpful and knowledgable. she was a good listener and noticed my bracelet and suggested something that would tie in nicely with what I had on the bracelet.She did not try to push anything on us.She showed us some items that were being discontinued at 25% off that fit the criteria of what I was looking for.Was able to use my $15 off coupon from Valentine's Day, and purchased 2 charms with my gift card.

I have felt better customer service during previous visits and this most recent visit was just OK, nothing compared to my previous visit.