The sales clerk Kiya was extremely patient & showed many options of how different charms would look on the either a bracelet or chain I was interested. I knew I wanted to purchase a piece of jewelry that I could personalize but was unsure what to get. Kiya took her time by 1st displaying a bracelet & various ways it could be itemized & then repeated the process with a chain. She was terrific at giving some suggestions & giving me an honest opinion that I appreciated very much. When I realized I had forgotten my gift certificate I had at home, she set my purchase aside for me. I told her I wanted to finalize the sale when she would be in the store & she even called me to let me know when she was back at the store. When I returned she was entirely at my disposition & wanted to make sure I was truly happy & satisfied with my purchase. I appreciate her kindness & professionalism & commend her on her great service.

Loved the cleanliness of the store, brightness, the smiling and warm staff. Patience of staff in showing all kinds of products knowing my preferences. Prompt service and very professional. Loved the care in preparing the bags for the products bought. Appreciate the gift receipt. Bernice was very helpful and really nice. Thank you.

The Pandora experience is always unique no matter which store you go to - the sales clerk at this particular store was very patient with my daughter and made her feel like she was the only customer in the store.

The displays are beautiful. The price is excellent and the sales reps wear the jewelry.

Great service

We were greeted as soon as we entered the store, but the young sales associate did not ask us if we needed help, she just walked away and ended up serving someone else who had walked in after us. Another sales rep who was already busy ended up serving us and we actually bought 2 rings.

The store was very poorly managed.Did not follow Covid protocols at all. There were way to many people in the store for the size of the store. Cash out took way longer than it should have. Line of atleast 10 people and one person on the register- then she leaves on a personal phone call, leaving it unattended, cashier comes out ignores the person in line for atleast two minutes then someone comes over “are you helping him” “oh yeah I will” then helps him, then someone else jumped on cash. Being a retail supervisor for over a year and a front end (cash customer service) supervisor for over three years, your employees need more training! There was a complete lack of customer care demonstrated, they cared more about getting more people into the store then having them waiting in line to pay for 30+ minutes!

I went to the store to purchase a gift for my mom, necklace pendant and charm, took advantage of the sale promotion of the Free bangal with purchase of 150$+ (dec 9th to 13th), which my order did go above the required promotion deal. When I asked the sales clerk about it, she was rude and quickly said no we no longer have them and proceeded to scan the items for sale, I told her I was taking advantage of the promotion to start my daughter her Pandora bracelet and wanted to get a charn added to it, she ignored me. Then when I asked about an instore credit for the promotional item she laug

I was at your st. Laurent on Tuesday, Nov 23 and on Wednesday discovered your Black Friday. I went back to the same store less than 24 hours later and was told that I could not return the charm and repurchase it for the sale price. It clearly states on my receipt that I can return the item for a full refund and why would I not be able to buy the same item at a sale prize. The person checking at the door assured me that I could not do this …. Wow. I have been to your stores around the world and have never heard of this policy. I cannot believe this is correct … To add insult to injury I was told that I could try and come back on Saturday but there were no guarantees. I went to St Laurent because I was in the area, I went back because my receipt indicated that I had to return to the same store for a refund. How will this be dealt with? I expect a reply.

the salesclerk had no clue what she was doing. she did not know how the charms fit on the bracelet and i can not do up the bracelet noting how she put the charm on. when i went to pay, they had no clue how to process a gift card. they were not concerned that they totally screwed up the bracelet I will never buy a Pandora product again. i will spend this morning trying to fix my bracelet that the sales person screwed up.