Before going to the store I had called the previous day to inquire about the exchange policy. I spoke with Sarah and explained my situation. She was extremely helpful. I asked her if she would be in the next day, she said she would be. I went in with my daughter who the bracelet was for. I asked to speak with Sarah. She was busy with another customer but said she wouldn't be much longer. We waited for a bit. She finished helping the other customer and then came over to us. She remembered the call from the previous day. She was most helpful and knowledgeable about the merchandise. The store itself was very organized.

Wonderful experience, thoughtful & most experienced sales girl. Disappointed I did not get her name. I have a bracelet of my own & will definitely be going back to buy another charm. Love the extensive selection & variety. This purchase was to buy my daughter a bracelet & charm for her 40th birthday. Thank you very much Pandora!!!!

This is my first time shopping at a Pandora store and I was very pleased with the service from the staff. Very knowledgeable about the products. Great selection. Very similar to shopping at Tiffanys

The manager, Sarah, was very helpful and knowledgable. she was a good listener and noticed my bracelet and suggested something that would tie in nicely with what I had on the bracelet.She did not try to push anything on us.She showed us some items that were being discontinued at 25% off that fit the criteria of what I was looking for.Was able to use my $15 off coupon from Valentine's Day, and purchased 2 charms with my gift card.

The second i entered the store , right away a representative approached me asking me if i needed any help and gave me all the options on the product i wanted and helped me all the way

I have felt better customer service during previous visits and this most recent visit was just OK, nothing compared to my previous visit.

Very crowded place. The availability of associates was very low.They had people write their names on a piece of paper as a waiting list , that was a very bad choice of service. Associates were very poorly dressed , foe example the manager was in a jogging pants and a t-shirt, one of her employees was in a ripped jeans .And they were very annoyed and not friendly at all.

My mother & I had a nice time w/Erica. However she didn't honour the 30% off promo on one of our two items. After our 30 minute wait, and 30 minute transaction for the purchase, we had to then wait again for someone to assist us. That took an extra 20 minutes. Service onwards was awful. Tall, jet-black hair, slim, employee was horrendous. I was trying to be as calm and collected as I can be but she kept making sly, rude, quiet remarks to herself. My mother and I were speaking Farsi, and she even made a comment stating that she understood the language, "Spoke the same language". I was insulted by the disrespect she had towards not only myself but to my mother. There was also NO apology from the manger (who had to help both of the employees figure out what they were doing because they were clueless). My mom had to squeeze my arm several times because she knew how angry I was beginning to feel over the woman with short hair. There was NO insulting remarks made in Farsi. It was just me complaining how long we've waited and how this shouldn't be happening in a "high-end" store. I never thought I would ever receive this service at Pandora. I'm definitely not going back to this location.

Sarah M was absolutely fantastic. I had an idea of what I wanted but she was very quick to find what I was asking for with other suggestions. She went above and beyond and I am more than pleased with the service I received. She made the exchange I had to do, extremely easy. I would highly recommend her.

The sale was better than any other ones I have experienced in the past.