I have made many purchases for myself & and family since it's opening at the Pickering location. Since new management took over I have been highly satisfied w/ the courtesy and friendliness I have been shown. Always a pleasures to be served by any of the woman @ Pickering Pandora!

Sales associate was very friendly, service was prompt, and she was very helpful with suggestions on the 'last call' tray merchandise regarding combinations for my bracelet.

Great service. Friendly staff.

Served right away by a friendly staff memeber. They helped me with a upbeat attitude and friendly smile.Was not pushy at all which I love.

Salespeople were especially nice considering there were many people waiting to purchase jewelery

Pandora puts out new products and yet the stores do not have stock available? Why? there is a promo to receive a discount, however, very few of the new items are available. Your promo's are not as good as they once were. The target price is high ($150. spend), previously it was much less. As well, your prices go up noticeably more often then previously. Last year Pandora had a promo, spend $150 and get a pandora shopping bag - was a slap in the face to valued customers? spend $150 and get a dollar store type shopping bag free? My experience in the store was dampered by the fact that new items were not yet received during a promo period, is that how Pandora is conducting business now?

I wanted a bracelet, but the smaller size was not available, but I was told I could exchange it at another location so I bought the bracelet. I went to another store and bought the same bracelet for a co-worker because she wanted one for her niece and I was told that I could exchange the bracelet for a smaller size. Therefore, I was told by 2 sales associates at 2 different stores in Toronto, ON that I could exchange my bracelet for a smaller size. I called the store in Pickering, ON and was told "as long as I have the receipt and it was not used I could exchange it for the smaller size". I went to the Pickering store and was told by the manager that I could not exchange the size. I told her about the 2 different associates in the Toronto locations that said I could exchange it and that I called her store to confirm if they would accept the exchange, but she still refused to exchange the item. It was not until I told her what time that I called that I noticed her expression changed and she realized it was her who took the call and told me that an exchange was ok. She subsequently brought out the smaller size bracelet and made the exchange. What poor service!!!

I visited during Boxing Week, store was quite busy, but was served quickly, courteously, and didn't feel rushed. I was very pleased to find the older items that I was looking for still available. One bracelet I'd been hunting down for quite some time was there in my size (last one - yeah!)

The item I purchased wasn't available at a previous location. This location put the item on hold for me to pick up there

They didn’t have the spacers I was looking for.