The associate that helped my choose a birthday present was delightful! Her name was Robyn B. #197101 and made my experience enjoyable despite the covid shopping restrictions.

The two workers were very kind

It was quick and easy. Told the sales rep what I was looking for and she didn't hesitate to tell me she had exactly what I was looking for and she did. It was perfect and and the sales rep was a delight.

From the moment walked inside was greeted by Robyn, I needed help explained that to her and she immediately put me at ease .. she was absolutely AMAZING!! I. Ended 5 rings for grad gifts and it was not an easy decision.she was so so so helpful and patient while making our decisions .. so friendly and supportive other members of the team Taylor & Liz also have very positive & encouraging support . What was stressful for me was made into a lovely time.. and we were there for over 1.5 hours

great customer services, very kind and helpful to me. and gave me many options

The sales associate didn't seem to sure regarding the information she was giving me. She continued to check with the manager about little details throughout the visit. The manger was a great help throughout the visit and made sure all the little issues was resolved regarding the return.

It was a very positive experience

There was only one sales person and she had to wait on many customers so it was kind of tricky to have her undivided attention!

Friendliness of associates.Store clean and orderlyStaff very helpful.

My granddaughters ring broke so I took it in to exchange it. The manager said I would have to bring my granddaughter in with me so that she (manager) could get the right size. I know the size is stamped on the ring and asked her why she couldn't just get the same size but she refused. I had to make a second trip to the city with my granddaughter. The staff on that day were basically untrained. They did manage to look up what to do, and found the ring purchase on their computer, and exchanged the ring. !. Why did't the store Manager, check the size on the ring instead of making me arrange time during my granddaughters busy day to have to go all the way back to the store. 2. Why did't the store Manager just look up the purchase on her computer to check the purchase date, etc.