The salesperson was very friendly and helpful. She showed me different possibilities for combining my selections. She offered to clean my current bracelet and make it shine again.

The ladies working were very friendly. I went in for a specific charm and as soon as I asked the one lady had it out and the other was helping to get the bag out. They gave me a gift receipt without asking if I needed one and knew I wanted it to be fast because I had 4 little ones with me.

Attentive, and pleasant staff. My transaction was carried out very quickly, and with ease. The staff quickly found my proper size, and were very helpful.

I have been helped by associate Tasoula #149841 on a number of occasions and she is exceptional. Always friendly, helpful and knowledgeable and goes beyond a normal level of service. An outstanding example of a great employee

The salesperson I was dealing with was extremely friendly and very knowledgeable of the products. She suggested various charms that would look great on my bracelet. She greeted me when I walked through the door as I have dealt with her before. Her name is Anisa K.

Assistant is so kind but she touched my items with her hands directly. I want to get untouched items. And, I wanted a new ring but I didn't have it because new product sold out as son as it was released.

The sales associate did not acknowledge me when I came in to the store. She saw me come in but did not say a greeting and did not ask me if I needed help (which I did). I stood in front of her for a good minute and she just talked to her coworker instead of asking me if she could help me. It was only after she realized that I wasn't going to leave that she asked me if she could help me and even when she asked, it wasn't in a polote manner. She asked as if she assumed I was not going to purchase anything and that I would just waste her time. When I asked her to show me the bracelets that were on sale, she pointed them out to me in the catalogue but she was very monotone and did not seem to be happy about serving me. As well, while she was showing me the items in the catalogue, she was having a mini conversation with another customer. I got a very strong feeling that she was not happy about serving me and this is the first time I have ever experienced an associate treat me like this at a Pandora store so I was extremely upset.

I called the store looking for a specific item. The assistant put it aside for me to pick up later. It was ready for me the same day.

The clerk was dismissive of me & what I wanted to see & refused to believe that the Pandora Wish List sent me BY Pandora for my granddaughter was a legitimate Pandora Wish List despite me showing it to her. She told me "Pandora doesn't do that." She turned her nose up & objected to showing me all the charms I wanted to see -- too many as far as she was concerned. She showed me 2. If I hadn't needed the charm asap, I would have walked out & would have gone to your Kitchener store where they are always respectful & helpful. Unfortunately, time did not allow me to do that. When I decided on a charm, she picked out an incorrect charm & didn't realize she'd made a mistake until the wrong price came up on her display. She wasn't even going to put the charm properly in one of your Pandora bags when I asked her not to seal the box because someone else needed to see it & I didn't want the seal damaged. Instead she attempted to give me all the bits & pieces & tell me to put it together myself at home. My daughters were furious when I related my experience to them & both said she wouldn't have gotten away with how she treated me if they'd been there.

Staff is very knowledgeable and very accommodating. The store was willing to price match with the online promotion. The staff event advice I on which promotion is a better choice.