I always am highly satisfied all the staff is friendly and willing to help

Everyone is always very welcoming and friendly when I shop at this location. Paula is always very helpful and if an item is not in stock she will make sure to get it for me from another store or on her next order. This is my favourite pandora store to shop at.

I love all of my Pandora and I'm even happier when there is a promotion and I get more for my money.

I was looking for charms that can go on my bracelet and matching earrings for pendent I bought from other store. I got very good selections.

The sales associate was very helpful and friendly. Answered all my questions and I didn't feel rushed to finish my purchase. Was just looking for a gift idea for my daughter but ended up buying because of the sale and the associate.

sometimes I have a problem trying to explain to staff about very new or exclusive items I am looking for. They haven't heard of it, yet. That can be frustrating if the item I'm looking for is a limited edition, or only available in concept stores. I DISLIKE MISSING AN OPPORTUNITY TO OWN AN EXCLUSIVE, or limited charm.

I found this particular store had very poor customer service. the sales rep did not seem to want to assist me. She seemed to be unengaged, not friendly,the music was too loud and she spoke very quietly, I had to keep asking her to speak up. I told her right off I was looking for a bracelet, and looking for leather. She said they do not have leather any longer, the bracelet I looked at she did not want to take out of the show case. the other bracelet I wanted to look at she did not offier to show me, I had to ask, the price she quoted was incorrect. She ran through my card and told me after the price was higher and asked if I still wanted it after she put through the charge. Did not provide a warranty card and did not put my information in your system. Would not recommend this store no will I shop there again.

The exact clip I wanted was not available. It was very busy, although in fairness it was the day after Boxing day. Staff were under pressure to clear the waiting line up.

I feel they should have had more registers and persons available on black Friday, this could have been managed better. I was in line for about 15-20 minutes. I did find that it was hard to look around the store things could have been organized better like a cards section at hallmark or The Bay with sections for: love, family sports & hobbies, etc.There was some sections like Disney and NEW but then there would be just miscellaneous ones with no theme together I do find Pandora to be pricey, to be honest I shop at other jewellers but my mother- in- law has a Pandora so that's why I went there to get her Christmas gift

Did not get greeted when we entered the store. We were there to buy gifts but maybe because of our appearance they did not want to serve us? They eventually help us when we approached them.