Was looking for a particular gift. Salesperson was helpful and patient. She offered suggestions.

My sales associate was very helpful and friendly. I needed a lot during this visit and she was very patient and kind.

My husband bought me a floating charm locket online and the necklace brought the 2nd day I wore it. My husband emailed them and they didn’t respond. Over 1 week and a half and they still haven’t responded. I went to Pittsburgh to visit family and went to the store in the mall. Those ladies were amazing. I was in and out in 5 minutes with a working necklace. The store was clean and the associates were very friendly.

The sales agent was exceptionally knowledgeable in the merchandise available at the store and knew exactly what we were looking for.

Store manager assisted me...super nice and helpful

Satisfied with the help and what I got. Would have been more satisfied if there was more selection and better prices. Plus, the associate had no record that I made a purchase in December.

I purchased a lot of charms and came prepared with a printed list of what I wanted. I assumed this would be helpful and speed up the process but it didn’t. The sales associate was very friendly and I don’t want imply that she did not have good customer service. She wasn’t paying close attention and I ended up with 3 wrong charms. She didn’t review the selections with me so I’m partially to blame. I didn’t realize the order was wrong until I was home.

The lighting in the store is so bright with the lights directly over the jewelry cases it makes it hard sometimes to get a true view of what the product looks like at times. Also at times I feel like the employees seem to want to rush you through your selection process, for the money you are spending on your charms / jewelry spending more time with customers would be appreciated.

I tried to make an online purchase but my credit card won’t go through. It’s so weird. I used it everyday.

I would share with you, but I'm sure NOTHING will be done. My plan is to go elsewhere. You lost my business. Choose your staff better.