Alik, the sales associate who helped me, was extremely friendly and assisted me with finding a stopper-type charm which was the main reason I came by Pandora that day. Even though there was a line outside the store to shop the boxing week sales and I had waited about an hour before I could enter the store, Alik was very kind and pleasant to chat with. I felt that she did not rush me even though I can only imagine how tired she was from the busy day. I really appreciated the exceptional customer service she provided!

I usually go to this store because my favourite sales lady is Fabiola. Very courteous and patience with my selection. Always recommends products honestly to the best of her ability that's why I follow her wherever she goes.Thanks Fabiola for an awesome service!

Love the products

As soon as I walked through the door I was welcomed and asked if I required assistance.While I was being helped another associate asked if I needed any assistance.Paula helped me create a very beautiful gift that I was very proud to present to an employee leaving our team.My time spent shopping for this gift was minimal. Paula knew what would look and show off the charm we bought on the bracelet.

I was the first person in the store. The associate got everything on my list very quickly

They were sold out of a two charms I was looking for. The sales lady did not know the prices. I was still satisfied with the choice I got.

Sale associate extremely rude. I phoned to locate a charm. Maggie stated they have one left and when I come to the store to ask for her by name. When I got there, 3 associates were helping customers, and the one that wasn't looked lost. Since she wasn't helping anyone I simply asked, "Is Maggie here?" Before she could answer, the associate helping the other customer didn't even turn to face me but just snapped rudely, "there's someone else waiting before you!" So the girl who I initially asked the question left and stood behind the till not helping anyone. All that had to be done was for Maggie to identify herself, I could say I called about the charm and an associate can respond I will be right with you. That's it! Simple, not rocket science. I don't need an associate who I was not talking to, to give me attitude. I was so angry, I walked by the store twice thinking about returning the item. It was a paw charm because I just lost my dog tragically to a coyote attack 3 weeks ago. This was supposed to be a heartfelt reminder of my beloved dog, and now I just think about how angry I was with this whole experience.

Return policy is ridiculous. Nowhere on your receipt does it say can only return goods to original store for refund.

The store I visited in Calgary was very satisfied. However, the store in the Eaton Centre @Toronto was very disappointed. The worker Laura was so rude. She acted like ‘I’m busy so I don’t care of you, and if you don’t buy one just get off here.’ Because I expereienced this worst I won’t go the store @Eaton Centre. Calgary @Chinook mall was the best.

Two of the one that I’m looking for were sold out. And I had to wait for a long time during their search for the item. But I love how the lady wrapped my purchase because it’s a gift to my mom.