The saleslady, Parisasadat was very helpful and patient.

Well the set I wanted was sold out that made me unhappy. But was happy to find another set that I love. So everything did work out for my Mother Day present from my husband work out. I thank the sale Lady for her patient with me and work hard to make sure that I left with something that made me happy.

I love coming into Ann Arbor store. Friendly, fast, and easy customer service. All around amazing team! Function very smoothly

Always friendly and they have what I’m looking for.

The sales associate was very helpful and knowledgeable when we told her what we were looking for. She also gave us different ideas of charms and spacers to go along with our purchase. I would recommend this store to anyone wanting buy pandora.

Store is too small. Can’t see what’s for sale with out waiting for someone to help you. Employee had look everything up in a catalog. Better to shop online if you want something.

I understand that the sales associates must protect the merchandise. However, I felt like I was being watched more than some of the other customers. We have purchased at least a couple of thousand dollars worth of merchandise in the store. Last year, we typically dealt with a sales associate who was very nice. She was older than her associates, but she treated us like we were just as important as the other customers, and even rescued us from am associate with horrible interpersonal skills. Her name may have been Shelly, but not positive. Regretfully she is no longer employed at the store. That said, the associate who assisted us was ok, but the others were really watching. Some of them even felt comfortable walking away from the tray depending on who they were servicing.

The associate who checked us in for the wait list was very unpleasant. My boyfriend ask a question about any sales that might have been currently going on and the associates response was “it’s pandora, they don’t need to have sales people are going to buy their product anyway”. A simple yes or no would have saficed. We will not be returning to this store. We don’t like to feel like we are being talked down to while we are shopping.

We looked at several charms and decided on one. The sales associate told us it was $75.00, but when she rang it up it was $85.00. When we asked about it she said she gave us the price listed in the box but the new catalog just came out with the higher price. She said there was nothing she could do for us and then moved onto another customer.

Receiving service always takes a very long time, regardless of how many people are in the store.